Call Center Customer Service Agent

Job Description

Description

About Twinechart:

Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge tools and services that enhance data-driven decision-making.

Position Overview:

We are currently seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service.

Salary Range:

$18.00 - $27.00 per hour.

Key Responsibilities

Answer inbound customer calls and assist customers with inquiries.

Provide accurate information regarding products and services offered.

Resolve customer complaints in a professional and efficient manner.

Document interactions with customers accurately in the system.

Follow up with customers to ensure satisfaction and offer additional assistance.

Maintain knowledge of current promotions and product offerings.

Collaborate with team members to improve processes and share best practices.

Skills, Knowledge and Expertise

High school diploma or equivalent; associate degree preferred.

Previous experience in a call center or customer service role is a plus.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficient in using computer systems and software applications.

Willingness to work flexible hours, including evenings and weekends.

Benefits

Comprehensive health, dental, and vision insurance

401(k) plan with company match

Paid time off (PTO) and holidays

Professional development opportunities

Employee wellness programs

Full-time