Operations Manager - Pilates Studio

Job Description

Operations Manager - Pilates Studio

Location: 13448 Beach Ave, Unit 1, Marina Del Rey, 90292

Employment Type: Full-Time

Compensation: $55,000-$70,000 DOE + performance-based bonuses + studio perks

Reports to: Studio Owner/Director

About Us

At BASI Pilates Marina Del Rey, we're more than just a Pilates studio - we're a vibrant, welcoming

community rooted in mindful movement, client care, and quality instruction. With 7 state-of-the-art

reformers and a passionate team of instructors and front desk staff, we're on a mission to make

every class an exceptional experience. We're looking for a driven, organized, and people-focused

Operations Manager to lead our day-to-day studio operations.

Role Overview

The Operations Manager ensures the studio runs efficiently and smoothly, creating a seamless

experience for both clients and staff. You'll be the go-to person for managing schedules, supporting

staff, handling client needs, and keeping everything on track - from inventory to instructor subs.

Key Responsibilities

Studio Operations

- Oversee daily operations, including studio opening/closing procedures

- Maintain studio cleanliness, supplies, and equipment upkeep

- Manage class schedule, instructor coverage, and booking software (e.g., Mindbody, Bookee)

Staff Management

- Schedule and supervise 2 front desk team members

- Support instructor team (sub coordination, communication, team meetings)

- Onboard, train, and develop staff in collaboration with the owner

Client Experience

- Resolve client concerns with empathy and efficiency

- Oversee intro offer performance and client retention workflows

- Ensure a consistent, high-quality front desk and studio experienceSales & Business Support

- Track and report on membership sales, renewals, and intro offer conversions

- Support marketing campaigns and community events

- Manage retail inventory and merchandise restocking

Financial & Admin Support

- Assist with payroll input and staff hours tracking

- Monitor studio KPIs (attendance, revenue, retention)

- Communicate studio needs and insights to ownership regularly

What We're Looking For

- 2+ years of operations, studio management, or team leadership experience (fitness/wellness

background preferred)

- Excellent communication and organizational skills

- Friendly, proactive, and solutions-oriented mindset

- Familiarity with Mindbody, Bookee, Mariana Tek, or similar CRM platforms

- Passion for wellness, Pilates, and team-building

Perks

- Unlimited studio classes

- Team discounts on retail

- Paid time off

- Monthly performance bonuses based on studio growth goals

To Apply

Send your resume and a short note about why you're passionate about this role to:

Full-time