Order Fulfillment Coordinator

Job Description

Job Title:

Order Fulfillment Coordinator

Reports To:

Global Order Fulfillment Manager

Location:

Irving, TX 75063

Department:

Operations/Logistics/Customer Support

Position Summary

We are seeking a detail-oriented and service-driven Order Fulfillment Coordinator to support the timely and accurate processing of orders for nurse call systems and healthcare communication technology. This role ensures smooth coordination between domestic and international warehouses, logistics providers, and internal company teams. The coordinator will manage order entry, shipping documentation, software license fulfillment, and CRM updates while providing excellent communication and support to our international offices.

Key Responsibilities:

Order Entry & Fulfillment

• Accurately enter and process customer purchase orders for nurse call systems, hardware, and software components

• Coordinate fulfillment with both domestic and international warehouse teams to ensure on-time delivery

• Finalize and generate customer invoices for shipped orders

• Assist in generating and delivering software licenses as required for customer orders

Shipping & Documentation

• Create and manage international and domestic waybills using DHL, UPS, and FedEx systems, as well as 3rd party logistics companies.

• Track shipments and proactively resolve delivery delays or issues

• Ensure all shipments include accurate customs and compliance documentation for international destinations

Customer Service & International Support

• Serve as the primary point of contact for international offices, sales teams and customer service teams regarding order updates and shipment tracking

• Provide prompt and professional communication to support global company staff and order stakeholders

• Attend regular meetings with international offices to align on fulfillment timelines and priorities

• Offer real-time updates on order status and resolve customer service inquiries related to fulfillment

System & Data Management

• Maintain accurate customer, order, and shipment records in the company’s CRM (e.g., Salesforce, HubSpot, Zoho)

• Collaborate with Finance to ensure correct billing and invoice processing

• Coordinate with internal teams to align software license generation with product fulfillment

Qualifications:

• Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred

• 2–4 years of experience in order fulfillment, logistics coordination, or customer service

• Proficiency in creating shipping documents using DHL, UPS, and FedEx systems

• Experience with ERP and CRM systems (e.g., NetSuite, Salesforce, HubSpot, ZoHo, QuickBooks, Misys, SimPro)

• Strong organizational and time management skills with excellent attention to detail

• Effective communicator with the ability to support teams across international time zones

• Comfortable working in a fast-paced, deadline-driven environment

Preferred Skills:

• Familiarity with international shipping requirements and customs documentation

• Experience supporting technology or hardware product fulfillment

• Multilingual ability is a plus

Work Environment:

• May require occasional flexible hours to coordinate with international teams

• Regular interaction with warehouse and logistics partners across regions

**Benefits Overview**

• Competitive salary, depending on experience

• Generous healthcare plans including, but not limited to Medical, Dental, Vision, FSA, and a Company Wellness Program

• 401k contributions and 401k company match

• Employee paid Short-Term Disability, Long-Term Disability, Accidental Insurance, Life Insurance, etc.

• Paid company holidays, sick days & vacation days

• Team Lunches and Happy Hours

• Relaxed dress code (while in office)

Austco Healthcare provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

Full-time

Hybrid remote