Full Time Retail Manager

HUSTLE ON TOWN HALL PTY LTD

t/a HUSTLE @ TOWNHALL

570 George Street, Sydney, NSW 2000

Full Time Retail Manager

$78,000 + SUPERANNUATION

SUMMARY

We are seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of Hustle @ Town Hall a successful Takeaway café in George Street Sydney NSW 2000. The successful candidate will be responsible for managing staff, maintaining service standards, handling budgeting and financial reporting, coordinating stock and suppliers, and driving customer satisfaction and sales performance. This is a hands-on leadership role ideal for someone with a strong background in café or quick-service retail management who thrives in a fast-paced, customer-focused environment.

DUTIES

Staff Management and Service Standards

• Recruit, train, supervise, and appraise staff to ensure operational excellence and consistency in customer service

• Monitor and manage staff rosters to meet demand across peak and off-peak trading hours

• Implement and oversee service standards through onboarding, continuous training, and performance reviews

• Foster a positive and efficient team culture in line with Hustle on Town Hall’s brand and values

Customer Service and Sales Operations

• Deliver and maintain high standards of customer service consistent with Hustle’s reputation for premium fast service coffee and meals

• Resolve customer feedback and complaints swiftly and effectively, maintaining a high standard of satisfaction and loyalty

• Ensure the accurate handling of customer transactions and daily cash reconciliation

• Monitor online orders and customer engagement via platforms like Hey You, ensuring seamless service from order to pickup

Stock Control, Product Mix and Supplier Coordination

• Manage stock levels for coffee, fresh food items, beverages, and consumables to match consumer demand

• Implement stock control strategies to reduce waste, ensure freshness, and maximise turnover

• Review supplier performance regularly and coordinate with vendors to ensure quality, timely deliveries and cost efficiency

• Develop and adjust product offerings based on customer trends and feedback

Financial Management and Budgeting

• Prepare and manage budgets, forecast revenue, and monitor financial performance against business targets

• Set product pricing aligned with profit goals, customer expectations and market positioning

• Maintain accurate financial records, including sales, expenses, inventory and staff payroll

• Ensure compliance with all financial and taxation regulations relevant to retail food operations

Marketing, Promotion and Local Engagement

• Design and execute local marketing campaigns to drive traffic and engagement, including in-app promotions via Hey You, specials and loyalty offers

• Coordinate digital marketing content and promotions in line with seasonal trends and special events

• Develop initiatives to increase customer retention and frequency of visits

REQUIRED SKILLS

• A diploma or higher qualification in business, hospitality, or retail management is preferred

• Minimum of 3 years’ relevant experience in retail, hospitality or quick-service food environments

• Demonstrated ability to manage operations in a fast-paced, customer-centric setting

• Sound knowledge of budgeting, rostering, and inventory control

• Familiarity with POS systems, online ordering platforms (e.g. Hey You), and accounting/payroll software such as XERO or MYOB

The Ideal Candidate Will:

• Be experienced in managing teams and ensuring high customer satisfaction

• Understand fast-paced café and takeaway retail, ideally within CBD locations

• Have a strong sense of initiative and problem-solving skills

• Be results-driven and adaptable to shifting trends in food retail and customer preferences

Please send your CV to . Please include the job role title in your email.