IT Support Desk Specialist

Job Title: IT Support Desk Specialist

Location: Grand Rapids, MI (Hybrid)

Job Type: Full Time, Direct-Hire

Salary: $42,000-$48,000

A leading provider of IT Services in the Grand Rapids, MI area is seeking an IT Field Technician to join their growing team of IT professionals! Here are a few reasons why you should apply:

Opportunity to work remotely, in the field, and onsite!

Continuous investment in peer-to-peer mentoring, paid training, and certifications.

Collaborative, team-oriented environment - everyone works together to achieve the goals of the organization.

Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.

In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware.

Preferred Experience of the IT Support Desk Specialist:

Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.

Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.

Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).

Comfortable providing end-user support via phone, RMM tools, etc.

Strong communication and interpersonal skills.

Bonus Experience of the IT Support Desk Specialist:

Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.

Experience working for a Managed Services Provider (MSP)

Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.

Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

Benefits:

Paid Training & Certifications

Medical/Dental/Vision Insurance

Retirement Plan w/ 3% match

2 weeks PTO

Permanent