Help Desk Analyst

Job Description

We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Wallingford, Connecticut. In this role, you will be responsible for delivering technical support to end-users, addressing hardware, software, and network-related issues, and ensuring seamless operations. This position is ideal for someone with a strong technical background and excellent interpersonal skills who thrives in a fast-paced environment.

Responsibilities:

• Provide both onsite and remote technical support to employees, ensuring timely resolution of hardware, software, and mobile device issues.

• Oversee the onboarding and offboarding processes by setting up new equipment, installing necessary software, and configuring user accounts and permissions.

• Configure and maintain desktop and laptop computers, network connections, security components, and access permissions.

• Manage inventory of deployed hardware and installed software, ensuring accurate records and adequate stock levels.

• Order computer systems and components as needed to support operational requirements.

• Set up and configure printers, switches, and other network devices, ensuring optimal performance.

• Perform basic server management tasks to maintain system reliability and security.

• Implement and maintain security-related software, including backup solutions and anti-virus programs.

• Collaborate with the IT Manager to address complex technical issues and improve overall support processes.

• Provide guidance and training to employees on the use of company software and devices.• Associate degree or higher in a technology-related field.

• Minimum of 3 years of experience in technical support or a similar role.

• Proficiency in configuring and managing computer systems using both Microsoft Windows and Mac operating systems.

• Experience with maintaining user accounts and permissions on network systems and Microsoft 365.

• Strong knowledge of connecting and configuring printers, switches, and performing basic server management.

• Familiarity with security-related software, including backup solutions and endpoint protection.

• Excellent interpersonal and communication skills to interact effectively with end-users.

• Hands-on experience with tools such as Microsoft Intune, Azure Active Directory, and multi-factor authentication systems.