IT Service Supervisor

Six Flags Entertainment is seeking a Service Supervisor, IT at Cedar Point in Sandusky, OH.

Oversees IT operations, including project management, service delivery, and continuity.

Manages IT support staff, including hiring, training, mentoring, and scheduling.

Supervises service desk functions, ensures service level agreements are met, and analyzes performance metrics.

Coordinates incident resolution, escalates issues, and promotes excellent customer service.

Maintains technical knowledge in network, hardware, OS, and applications; manages equipment lifecycle and inventory.

Identifies recurring problems, recommends improvements, and supports service quality processes.

Acts as a 24/7 contact for support issues, providing advanced technical support.

Qualifications include a Bachelor's in IT or related field (or equivalent experience), 4-6 years in IT support, 1-2 years managing teams, and familiarity with ITIL and A+ certifications.