Sr. Risk Mgr, RISC SP Experience

The Regulatory Intelligence, Safety and Compliance (RISC) team under Trustworthy Shopping Experience (TSE) organization is looking for a Sr. Risk Manager with a strong record and proven program management experience to lead the design and improvement of worldwide selling partner content, communication, and education. In this role, you will determine communication strategy and standards, implement process improvement, setup mechanisms, and execute projects to ensure we are delivering against a high bar of content. You will communicate cross-functionally and to leadership on status, risks, and process changes. This role requires a self-driven, autonomous, and proactive individual with effective professional and written communication skills. RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.

The ideal candidate will leverage extensive project management experience, combined with analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. They 1) work effectively and collaboratively to establish documented standard, mechanisms, and processes, 2) actively engage in determining future strategy to dynamically create content and improve selling partner user experience globally, 3) efficiently audit current processes and deploy improvements, 4) highly proficient in program managing internal workstreams.

You will have shown that you are a self starter and comfortable in dealing with ambiguity, helping drive towards scaling our processes to enhance selling partner experience (SPX). This includes:

• Establishing a high content standard, draft new content, and improve existing content to mitigate Selling Partner friction.

• Identifying and implementing mechanisms that will enable us to improve compliance content, communication and education.

• Establishing audit strategy and process, while using your knowledge to enhance these checks and launch new enhancements to provide best in class compliance SPX.

• Partnering with cross-functional program, product, tech, business and policy teams to create a scalable strategy to create content while upholding SPX.

• Identifying opportunities to automate processes using Amazon's tools and technology to reduce SP friction. Enhance self-service tools and improving efficiency, engagement and the overall SPX.

About the team

RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products. We empower Amazon SPs in achieving compliance by creating scalable solutions and enabling self-service education resources through Help Pages, multi-modality education materials, email communication, dashboard experience.

BASIC QUALIFICATIONS - 6+ years of compliance, audit or risk management experience

- Knowledge of Microsoft Office products and applications at an advanced level

- Bachelor's degree or equivalent

- 5+ years experience in program management

PREFERRED QUALIFICATIONS - Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Master's degree or equivalent

- Strong writing and verbal communication skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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