AT&T Customer Service Representative

Job Description

At Fifty Heaven, we’re proud to support some of the most recognized names in telecommunications — including AT&T, a leader in connectivity and innovation. As we continue to expand our footprint throughout the New Jersey area, we’re looking for a confident, customer-focused professional to join our growing team as a AT&T Customer Service Representative.

In this role, you’ll become a key point of contact for new and existing AT&T customers, providing them with product insights, resolving inquiries, and ensuring a seamless customer experience from start to finish. Whether you're answering service questions or helping someone select the right package for their needs, your goal will always be to deliver value, build trust, and strengthen long-term relationships.

If you’re someone who thrives in a fast-paced, people-first environment and is looking to grow within a company that truly invests in its team, we’d love to meet you.

What You’ll Do:

Interact directly with AT&T customers to answer service-related questions, recommend personalized solutions, and ensure satisfaction with their plan or product

Provide expert guidance on AT&T’s latest offerings, promotions, and service packages

Troubleshoot and resolve customer concerns with clarity, professionalism, and efficiency

Participate in daily team briefings and ongoing training sessions to stay informed on updates and client expectations

Collaborate with teammates to meet individual and team-based service and performance goals

Maintain full compliance with all AT&T standards, safety protocols, and customer service procedures

What We’re Looking For:

Previous experience in customer service, retail, or sales (1–3 years preferred)

Strong communication and problem-solving skills

Ability to build rapport quickly and tailor solutions to customer needs

Eagerness to learn, adapt, and grow in a team environment

Reliable and self-motivated with a results-driven mindset

High school diploma or equivalent (Bachelor’s degree is a plus but not required)#LI-OnSite

Full-time