Service Advisor

Job Description

Green Cubes Technology is a Lithium-Ion battery manufacturer in a rapidly growing industry based in Kokomo, IN. Green Cubes operates in a new and expanding industry. Our goal is to accelerate and facilitate the transition from inefficient lead acid power storage systems to Lithium-Ion power storage systems. We believe in designing and producing a cleaner and safer alternative to lead acid power storage systems.

As a Service Advisor, you will be our customer/channel partner’s first point of contact as they are reaching out to our service department for support of our battery and charger product offerings.

As a Service Advisor, you will:

Answer calls promptly identifying yourself as the Service Advisor, gathering the required customer/channel partner account information, requesting and logging the model and serial number of the asset experiencing the field issue as well as the description of the issue itself into a Green Cubes Service Case.

Utilizing our service diagnostic and scale system to determine the transfer of cases to our field service technicians.

Other responsibilities as assigned.

The right candidate should possess:

A high school diploma or GED equivalent.

Experience with administrative and clerical procedures.

Excellent problem-solving and analytical skills.

The ability to work independently as well as in a team environment.

Excellent effective communication and interpersonal skills.

Proficiency in Microsoft 365.

Detail-oriented with a focus on accuracy and quality.

A step ahead, but not required:

Prior experience as a receptionist or in a related field.

Full-time