Live Chat Support Agent (Day & Evening Shifts)

We are looking for a reliable and customer-focused Live Chat Support Agent to join our support team. In this role, you will provide real-time assistance to customers through our online chat platform, helping to resolve issues, answer questions, and ensure a high-quality customer experience. This position requires excellent written communication skills, attention to detail, and the ability to multitask across multiple chats.

Key Responsibilities:

Respond to customer inquiries via live chat in a timely, courteous, and professional manner.

Provide accurate information about products, services, policies, and procedures.

Troubleshoot issues and guide customers through solutions effectively.

Escalate unresolved or complex issues to the appropriate department or supervisor.

Maintain detailed and accurate records of customer interactions.

Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Collaborate with other team members and departments to improve service delivery.

Stay updated with company products, policies, and platform changes.

Requirements:

High school diploma or equivalent; post-secondary education is a plus.

Prior experience in customer support, especially live chat, is preferred.

Excellent written communication and typing skills (45+ WPM recommended).

Strong problem-solving and interpersonal skills.

Ability to handle multiple chat conversations simultaneously.

Comfortable using CRM systems, help desk software, and chat platforms.

Must be available to work flexible hours, including weekends or holidays if needed.

Employment Type: Full-time / Part-time / Intern

Shift Availability: Day Shift (e.g., 8:00 AM – 4:00 PM) Evening Shift (e.g., 4:00 PM – 12:00 AM)

Benefits:

Competitive hourly rate/salary

Shift differentials for evening or weekend work

Paid training and development opportunities

Health and wellness benefits

Career advancement potential