Implementation Manager

About Voyager Portal

Voyager is transforming one of the most complex global industries: bulk marine shipping. Our

SaaS platform helps the world's largest energy and commodity companies manage their end-to-

end shipping operations more efficiently—from planning through to execution and claims.

We've raised over $10M from top-tier investors including Flexport Ventures, ATX Venture

Partners, ScOp Ventures, and Phaze Ventures. Our team is remote-first, fast-paced, and

passionate about solving high-value operational challenges with cutting-edge technologies like

Generative AI, Machine Learning, and no-code workflows.

The Role

We're looking for a Senior Implementation & Customer Delivery Manager to lead end-to-end deployment for new customers while managing and expanding relationships with existing

accounts.

You'll serve as the trusted partner to enterprise clients—owning implementation timelines,

driving product adoption, resolving roadblocks, and identifying growth opportunities. Expect high autonomy, visible impact, and the chance to work with Fortune 50 customers.

Key Responsibilities

Lead Implementations: Own the delivery of 2–3 simultaneous SaaS deployments, ensuring outcomes are on-time, in-scope, and aligned with client expectations

Account Ownership: Manage 3–5 existing client relationships, acting as the primary point of contact to ensure satisfaction, retention, and renewal

Growth Partner: Identify upsell opportunities and mitigate risk through proactive engagement and strategic alignment

Bridge Client & Product: Gather feedback, articulate feature requests, and work cross-functionally to influence roadmap priorities

Product Mastery: Become a subject matter expert on the Voyager platform and confidently guide customers through workflows and best practices

Data Analysis: Use SQL to analyze maritime costs, schedules, and invoice data, helping clients uncover insights and drive better decisions

What We're Looking For

3+ years of experience in B2B SaaS implementation, customer success, or project delivery

Strong project management skills with the ability to manage timelines, stakeholders, and expectations

Analytical mindset — confident using data (SQL a plus) to solve problems and drive business impact

Excellent communication and stakeholder management skills (English fluency required)

Self-starter with a proactive, solutions-focused approach—thrives in fast-moving environments

Willingness to travel internationally to support key clients as needed

Nice to Have

Background in maritime, logistics, or commodity industries

Familiarity with SQL, project management tools (e.g., Monday), or PMP certification

Bachelor's degree in logistics, engineering, business, or a related field

Why Voyager?

Work with cutting-edge tech solving real-world problems in global trade

Join a mission-driven team backed by top venture capital firms

Make a visible impact with world-leading energy and commodity brands

Enjoy a remote-first culture with opportunities for global travel

Competitive compensation package + equity in a fast-growing SaaS company