IT Support Technician

Job Description

IT Support Technician – Launch Your Tech Career with L7 Solutions!

L7 Solutions, a leading IT and cybersecurity provider, is seeking a skilled IT Support Technician to deliver top-tier technical support and ensure seamless IT operations for our clients. In this role, you'll troubleshoot issues, resolve technical challenges, and provide exceptional customer service.

Competitive Pay + Growth Opportunities

Hands-On Experience with Cutting-Edge Technology

Collaborative, Fast-Paced Work Environment

As a Support Technician, you will report to the IT Support Escalation Engineer and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.

Requirements:

2+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers

Technical certifications or training equivalent to A+ and Network+ preferred

Prior experience in an MSP or support environment highly desirable

Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus

Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable

Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others

Local candidates only

Our benefits package includes medical, dental, and vision insurance, short-term and long-term disability insurance, life insurance, 401K with company match, flexible work from home options, paid vacation, a company-sponsored cell phone, performance-based bonuses, training, and other perks that make this a great place to work, learn, and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.

Responsibilities:

Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations

Work directly with clients and internal staff of varying technical abilities

Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments

Participate in projects when needed

Contribute to improving the IT environment and providing exceptional customer service and support

Prior experience in an MSP or support environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need apply.

Benefits:

401K with company match

Mobile phone reimbursement

Competitive salary based on experience and qualifications

Health, vision, and dental benefits included

Mileage reimbursement

Performance-based incentives

Generous bonus levels

Full on the job training & support

Fun working environment and culture

Great opportunity for advancement

PTO

Compensation Range: $42.5K - $55K, depending on experience and qualifications.

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Full-time