Front and Back Office Internship

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. We operate 600+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier).

In this internship, you’d support our Centralized Operations Team (comprising 8 people) at our head office in Barcelona.

RESPONSIBILITIES

Just like in a hotel, our operations team will take actions in various departments. Your responsibilities will include but not be limited to the following:

FRONT & BACK OFFICE

Managing communication with guests before, during and after their stay, via phone, chat or email.

Managing our mailbox; your goal is Inbox Zero

Liaising with guests so they complete their online check-in prior to arrival

Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff

Upselling and cross-selling

Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages

Collecting feedback from guests to keep improving our services

RESERVATIONS

Controlling and managing reservations booked instantly in our Property Management System

Preparing proposals for individuals and groups

Closing and managing direct reservations

CONCIERGE

Arranging some extra services for our guests, such as airport transfers and at-home massages

Coordinate and organize extra services with our partners and on-the-ground staff

Handling the invoices for such extra services

HOUSEKEEPING & MAINTENANCE

Organize and coordinate cleaning with our different providers

Communicate and coordinate maintenance issues with our on-the-ground staff

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION

Internship start: between May and July

You’ll get 10 days of paid vacation during your internship

Work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most

We have a flexible home office policy: with us, you'll work at the office two days per week - the rest of the time, it's up to you

Paid internship: 600€/month

The recruitment process is the following:

Step 1: screening call for selected candidates

Step 2: case study

Step 3: video interview with our Operations Supervisor

Step 4: reference check

ABOUT YOU

You are available for a period of 6 months, between 30 and 40 hours per week

You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay

You speak (and write) English and either French or Spanish fluently (French preferred)

You have at least 6 months of experience in a working environment, preferably in English

You are eligible to work in the EU and willing to relocate to Barcelona

ABOUT US

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:

Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.

Question - We don't accept the status quo and look for ways to leverage technology while empowering people.

Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.

Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.

Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.

Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.

Feeling aligned? Then we want you on the Emerald Stay team!