Salesforce Administrator (IL)

ControlUp creates an autonomous workplace where the day runs itself.

We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management.

By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools.

With ControlUp, IT works smarter, employees stay productive, and the workday runs itself.

One platform.

One powerful shift in how work flows.

No tool sprawl.

No wasted time.

No interruptions.

Just technology that runs smoothly, so people can get on with work that matters.

The Role The Salesforce Administrator will report to our System Analyst – who is responsible to drive the performance of our Salesforce environment – and work closely with our Revenue Operations team.

The Salesforce Administrator will support our System Analyst to enhance and optimize our Salesforce platform, ensuring it meets the evolving needs of our Sales, Marketing, Customer Success, Finance and Product teams.

The ideal candidate will have strong technical skills, a deep understanding of Salesforce best practices, and the ability to collaborate cross-functionally to drive process improvements and automation.

How You’ll Spend Your Day

Salesforce Administration & Maintenance

Create and maintain user setup, roles, profiles, permissions, and security settings

Maintain system integrity and performance, collaborate with our Sales Operations team to ensure data accuracy

Perform regular audits, backups, and updates to ensure system efficiency

Process Optimization & Automation

Develop and optimize Salesforce workflows, validation rules, and automation

Support sales, marketing, and customer success teams by improving lead routing, opportunity management, and reporting capabilities

Identify and implement process improvements to enhance efficiency and data quality

Data Management & Reporting

Ensure data cleanliness and integrity through deduplication, enrichment, and validation processes

Create and maintain reports, dashboards, and key performance indicators (KPIs) for various business units

Assist in data migrations, integrations, and updates

User Support & Training

Serve as a key point of contact for Salesforce-related issues and troubleshooting

Develop training and documentation for end-users to enhance system adoption and proficiency

Collaborate with stakeholders to gather requirements and implement solutions that align with business needs

Cross-Functional Collaboration

Work closely with the Lead Systems Analyst, RevOps, SalesOps, IT, Marketing, Product and Finance teams to ensure Salesforce aligns with company goals

Assist with Salesforce integrations with third-party applications

Participate in the development and execution of Salesforce roadmap initiatives

Your Experience and Qualifications

Experience & Technical Skills

2-5 years of experience as a Salesforce Administrator in a fast-paced environment

Salesforce Administrator Certification (ADM-201) required; additional certifications (Advanced Admin, Platform App Builder) are a plus

Hands-on experience with Salesforce configuration, including Flows, Process Builder, custom objects, and permission sets

Strong data management skills, including proficiency with Data Loader and data import/export tools

Basic understanding of Apex, Lightning components, and third-party integrations is a plus

Soft Skills & Attributes

Strong analytical and problem-solving skills with attention to detail

Ability to work independently and in a team-oriented environment

Excellent verbal and written communication skills to interact with technical and non-technical stakeholders

Highly organized with the ability to manage multiple projects and priorities effectively

Full - time