ServiceNow Administrator (Temp Contract)

Job Description

Diamond Technology is a Technical Services company. We have client who is a large local public organization with an opening for the following position:

JOB TITLE: ServiceNow Administrator (Temp Contract)

NUMBER OF OPENINGS: 1

DESIRED START DATE: Late August this year

LOCATION: San Francisco: On-Site ONLY

DURATION: 1+ years 40 hours a week.

HOURLY RATE: $80ph to $90ph

MINIMUM REQUIREMENTS

Candidate must have three (3) years of proven ServiceNow Administration experience within the recent five (5) years.

Candidate must have a current ServiceNow Administrator certification (a copy of certificate must be provided with resume)

Candidate must have experience working in an organization with more than 10,000 people.

Candidate must be able to work full-time (40 hours) on-site five (5) days per week.

Responsibilities for these projects include but are not limited to the following:

Task 1: Platform Administration

Task 1 Deliverables:

A. Assist in managing users, assignment groups, and roles within the platform.

B. Maintain and update forms, fields, views, and access controls (ACLs) as assigned.

C. Monitor scheduled jobs, integrations, and data imports; report or escalate platform issues as needed.

2. Task 2: Support and Triage

Task 2 Deliverables:

A. Work and reported ServiceNow- related end-user issues, once they are assigned.

B. Perform initial triage of issues related to workflows, business rules, or catalog items. Generate recommendation of actions to take and collaborate with IT ServiceNow Support team for resolution planning or handoff of complex issues

3. Task 3: Governance and Change Control

Task 3 Deliverables:

A. Adhere to the IT Change Management Process for all changes to the platform

B. Submit and track changes requests as needed

C. Participate in governance or planning meetings as assigned.

4. Task 4: Documentation and Knowledge Management

Task 4 Deliverables:

A. Fully document all ServiceNow administrative activities, configuration changes, and resolutions.

B. Provide detailed work log of daily activities

C. Create Knowledge Base (KB) articles for any undocumented procedures

D. Document end-user procedures upon request

5. Task 5: Review and Recommendations

Task 5 Deliverables:

A. Review and evaluate platform configurations, unused assets (e.g., catalog items, scripts), and system integrations and provide recommendations for improvement

B. Provide recommendations for cleanup, optimization, or enhancements

C. Review platform integrations and advise on potential improvements or risks.

6. Task 6: Upgrade Support

Task 6 Deliverables:

A. Support platform upgrade activities as coordinated by the IT Quality, Standards, and Tooling Manager

B. Perform testing and validation in sub-production environments as assigned.

ADDITIONAL INFORMATION

Client is looking for one (1) ServiceNow Administrator to achieve the following objectives through this project.

1. Provide ServiceNow administration, maintenance, and portal development.

2. Modify ServiceNow to fit Client Defined Processes, where needed.

3. Provide and transfer Best Practices skills to the ITT Team in the administration and maintenance of ServiceNow

Support the maintenance and continuous improvement of the Client's ServiceNow platform. This role is focused on daily administration, platform hygiene, end-user support, and documentation. The selected candidate will work under the direction of the IT Quality, Standards, and Tooling Manager and follow all established governance and change management processes.

Full-time