Technical Support Engineer

Job Description

Are you a solutions-driven professional with a passion for technology and automation? Were seeking a Technical Support Engineer to join a fast-growing, innovation-focused team in Naperville. This is a full-time, direct hire opportunity with a competitive salary and room for growth.Key Responsibilities:

Lead technical support strategy, owning solution architecture and customer engagement in the industrial automation space

Translate customer needs into scalable, cost-effective solutions

Act as a key technical liaison, building trust and credibility with strategic clients

Deliver on-site demos, technical workshops, and proof-of-concepts (POCs)

Collaborate closely with internal sales, product, and engineering teams to drive customer satisfaction

Build and mentor a small technical team, providing coaching, onboarding, and performance development

Maintain consistency and quality across technical solution delivery processesQualifications:

3+ years of technical experience in automation, robotics, machine vision, or a related field

Strong problem-solving and solution-design skills

Excellent communication and presentation skills

Comfortable working cross-functionally with technical and non-technical teams

Experience with industrial systems, controls, or integration is a plus

Leadership or mentoring experience preferredWhy Youll Love This Opportunity:

Work with innovative technology in a high-growth industry

Join a mission-driven team that values collaboration and impact

Opportunity to influence product development through real-world feedback

Be part of a company that supports professional growth and development

Full-time