CALL CENTER/PATIENT ACCESS COORDINATOR

Job Description

RMA of New Jersey is currently seeking a Call Center/Patient Access Coordinator. This is a full-time position Monday -Friday 9:30am - 4:30pm, can be hybrid for current internal employees.

Job Purpose: The Patient Access Coordinator is responsible for performing patient care duties, including but not limited to addressing all inbound calls, providing accurate information, and maintaining professionalism while providing an exceptional service.

Essential Functions and Accountabilities:

Manages high volume of inbound calls/inquiries in a timely manner.

Triages and schedules appointments within established guidelines. Answers client inquiries by clarifying desired information; researching, locating and providing information.

Understands company’s offerings, communicates policies and practices information accurately.

Resolves problems by clarifying issues, researching, exploring answers and alternative solutions; Escalates medical complaints/questions to the appropriate medical professional.

Provides timely response to patient inquiries by telephone or email consistent with service and quality standards.

Documents all communication according to standard operating procedures. Provides notification of any urgent request, complaints or compliments to appropriate party.

Maintains call center database by entering required information. Updates existing patient information as needed.

Academic Training:

High school diploma or equivalent – required

Studies level: High School Diploma or equivalent (GED)

Position Requirements/Experience:

1-2 years of experience in a multi-physician specialty practice; 3-5 physicians - preferred

Prior experience in a call center or customer service environment

Knowledge of customer service principles and practices.

Knowledge of administration and clerical processes.

Technical Skills:

Excellent computer skills inclusive of Microsoft Office; must be able to type no less than 45 wpm, prior experience with medical software (scheduling software) preferred.

Knowledge of office procedure and office machines (i.e., computers, faxes, copiers, etc.)

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

Medical, Dental, Vision Insurance Options

Retirement 401K Plan

Paid Time Off & Paid Holidays

Company Paid: Life Insurance & Long-Term Disability & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: &

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Hybrid Monday - Friday 9:30am-5:30pm

Full-time