Asst Mgr Store - Brown Jug

Job Description

Position Overview:

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager to provide leadership and direction to a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, train and develop Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. This position will support store 213 at 3561 East Tudor Road in Anchorage.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

Create a work culture that makes your store an inviting place to work

Be a role model who coaches, mentors, and inspires team members

Delegate tasks to team members and set priorities

Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information

Participate in store recruitment and create succession plans for the store

Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements

Complete and hold team accountable to complete required training within allocated time frames

Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering:

Deliver exemplary customer service

Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank

Help Store Manager resolve customer complaints regarding sales and service

Review customer surveys and manage appropriately

Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager

To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store

Follow the business needs using the heat map of customer flow

All managers are required to work the following schedules:

A minimum of two Saturdays per month, February through November

In December, every weekend is required

January, flexible scheduling allowed for time off

A minimum of one (1) mid-shift (until 7:00 or 8:00 pm) each week

A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)

A minimum of one (1) opening shift per week

Financial:

Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success

Meet or exceed financial targets through partnership with Area Manager

Review and monitor the Loss Prevention program to protect the Company’s inventory and assets

Review financial documentation (invoices, costs, etc.) for accuracy

Monitor and make appropriate adjustments to scheduling to achieve labor cost

Develop plans with Management, when trends show a deficit to budgets

Day-to-Day Operations:

Ensure all merchandising and pricing guidelines are followed

Ensure store is clean and presentable and action any maintenance issues

Execute merchandising programs and track results

Manage communication (mail, email, voicemail)

Maintain inventory levels, as well as inventory ordering and receiving

Respond to customer complaints

Organize and/or attend OHS and LP meetings and training sessions

Actively aim to increase and share industry knowledge

Develop relationships with store stakeholders

Set daily tasks for the store

Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence:

Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to

Participate in health inspections, audits, and required corrective actions

Maintain First-Aid, LP, and OHS Training

Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving

Ensure AK ABC Board and other government guidelines are met

Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility

Qualifications and Experience:

Must be a minimum of 21 years of age or older

Minimum of 1-years’ experience in retail environment

Minimum of 1-years’ supervisory and/or management experience (preferred)

Education:

High School Diploma or equivalent

TAP or Rserving Certification

First-Aid Certificate is considered an asset but not required

Training in wine/beer/spirits (preferred, not required)

Physical Requirements:

Available to work a varied retail schedule, including evening and weekends

Able to safely lift up to 50 pounds

Able to stand for an extended period

Comfortable climbing ladders

Other Skills and Capabilities:

Highly self-motivated

Customer service driven

Effective leadership of large team

Strong sales background

Proven track record of success

Strong communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation

Strong understanding of store operating reports, including P&L statements

Workplace Hazards:

Robbery and shoplifting – psychological stress, violence and harassment

Overexertion injuries

Lifting and Handling Materials

Slips, trips and falls

Knives and broken glass

Equal Opportunity Employer

Afognak Native Corporation and Afognak’s direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as “Afognak” or “Company”) is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, “Protected Status”).

Pay Transparency and Company Benefits

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.

Privacy

Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor (collectively referred to as “Afognak” or “Company”), respect your privacy and treat the information you provide us, including your Personal Information (“PI”) and Sensitive Personal Information (“SPI”), with care. Visit the Company's privacy website for more information.

Full-time