VP of Customer Experience (VP CX)

Job Description

About Preferred Data Corporation

Preferred Data Corporation is a provider of IT solutions and services, supporting businesses in High Point, NC, and surrounding areas. We are seeking a Vice President to join our team and deliver high-quality support to our clients using our software products.

The Vice President of Customer Experience (VP CX) will provide technical and customer support to clients, assisting with software-related inquiries, troubleshooting, and user guidance. This role is ideal for individuals with strong communication skills, a solid understanding of software applications who enjoy helping customers succeed.

Responsibilities

Respond to client inquiries via phone, email, or chat regarding software functionality, issues, and usage.

Troubleshoot software problems, guiding clients through solutions or escalating complex issues to technical teams.

Assist clients with software setup, configuration, and basic training to ensure effective use.

Document all customer interactions, issues, and resolutions accurately in the support system.

Collaborate with software development and IT teams to report recurring issues and suggest improvements.

Maintain up-to-date knowledge of Preferred Data Corporation’s software products and updates.

Adhere to company policies and customer service standards to ensure client satisfaction.

Requirements

Associate’s or Bachelor's degree

Basic knowledge of software applications, including familiarity with common business software (ERP Manufacturing, accounting, or similar systems)

Strong problem-solving skills and ability to explain technical concepts clearly to non-technical users.

Accounting Knowledge is a must

Excellent verbal and written communication skills with a customer-focused mindset.

Ability to work independently and as part of a team in a fast-paced environment.

Experience in customer service or technical support is preferred but not required.

*This is an onsite position with potential for hybrid work after training.

Benefits

Competitive salary with opportunities for career advancement.

Health, dental, and vision insurance.

Paid time off and holidays.

Training and professional development opportunities.

Full-time

Hybrid remote