Division Manager (HOA)

Job Description

Description:

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Division Manager, San Francisco, CA

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, Utah, and Colorado. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms which provides our team members with a unique opportunity to evolve and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage

facebook/pmpmanage

linkedin/company/pmpmanagement

Who We're Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Responsibilities & Duties:

Manages a team of Portfolio Community and Associate Community Managers, and on-site General Managers and management teams

Scheduled property visits for direct collaboration with on-site General Managers and to conduct maintenance and compliance tours

Work with managers and clients on large scale repair and maintenance projects to ensure project scope, milestones, and expenses meet expectations

Ensures consistent execution of company sales support systems, programs, tools, and processes with their assigned Division

Leads and develops their team in the achievement of their sales and customer service-related goals

Responsible and accountable for meeting and exceeding the revenue goals of the assigned Division

Oversees talent onboarding, development, and performance management for their direct reports

Works closely with EVP to execute consistent sales effectiveness programs and policies in such areas as coaching, sale process, reporting, incentives, and training

Oversees forecasting for their assigned Division, providing accurate information for planning, budgeting, and team performance

Monitors the effective onboarding of new hires within their divisions, working in partnership with Human Resources, etc.

Develops annual goals for each direct report and continuously monitors performance, providing feedback and coaching as needed

Create ongoing business development opportunities

Regularly visits with high-value clients in order to maintain the relationships

Ensures compensation plans and policies are consistently administered across the assigned Division

Reviews Division financial monthly and effectively manages the Division budget

Responsible for strategically leading the team by promoting and reinforcing a culture of excellence, to drive key initiatives, and deliver predictable results

Complete ongoing educational requirements and ensure the team is up to date with those

Deliver recommendations and ensure established business plan goals, monthly, quarterly, and annual revenue projections are achieved for all communities

Assess competitive market analysis (CMA) information and national/local market trends monthly and share with the appropriate management team members as needed

Influence process efficiencies across the Division team

Recruit, hire, evaluate, train, develop, and retain a productive and highly engaged team

Build a bench of future managers through skill development and creating growth opportunities within the organization and provide career development for those team members engaged in their current position

Prepare, recommend, and review compensation programs for Division team

Support customer service by ensuring that at least one annual survey is sent out and reviewed. If any negative trend are identified, execute a plan for remediation

Promote and reinforce corporate expectations for brand, culture, and performance

Obtains new accounts, through business development, goal set by executive team

Other duties as assigned

Education & Experience:

Bachelor’s degree in business, Marketing, or a related field from an accredited college or university is preferred

7+ years related experience required

Skills & Proficiencies:

Minimum of three years' experience in a senior-level (regional or higher) management role

Certifications, Licenses, and Other Special Requirements

Frequent car travel requires the incumbent to possess and maintain a valid driver's license

Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness, or a combination of these

Has an advanced knowledge of the organization, industry, and a functional discipline

Workable knowledge of personal computers to include proficiency in Microsoft Office and Windows

Experience with Customer Relationship Management software

Ability to work well under stress, complete assignments accurately, work independently, and manage time effectively.

Must exhibit a high degree of initiative of creativity, good judgment, and professional ethics

Excellent communication skills and the ability to motivate and develop staff at all levels

Must be able to self-initiate and take charge of the multi-faceted strategies that are developed

Must possess strong management skills to work efficiently as a team with other functional areas

Leadership experience included structuring goals and revenue expectations

Proven track record of managing complex processes with diverse groups of stakeholdersRequirements:

Full-time