Epic Application Analyst II, Tapestry Medical Management

Determination for the Epic Application Analyst (I, II or III), Tapestry Medical Management roles will be based on experience and qualifications.

PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.

This position will focus primarily on the following Epic applications: Tapestry Managed Care Administration. The Epic Application Analyst, Tapestry Medical Management is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software. This level II role independently manages more complex configurations and systems optimizations, and mentors level I analysts.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

Familiarity with prior authorization requirements, utilization management content, and network structure

Understanding of authorization policies and procedures that affect the automatic approval or denial of authorizations

Knowledge of areas that integrate with UM or referrals, including scheduling referrals, creating authorizations from orders, and using authorizations to pay claims if installing Tapestry AP Claims

Familiarity with operations and workflows in a Management Services Organization

Ability to collaborate with cross-functional teams, including Claims, Utilization Management, Provider Network Operation, Case Management, Eligibility and Capitation management.

Strong analytical, technical, and troubleshooting skills

Demonstrating flexibility with respect to changing end user business needs

The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

The ability to communicate information clearly and concisely with project leadership and subject matter experts

The ability to gain trust and establish effective relationships with Epic counterparts

The ability and willingness to learn new software and systems

Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy

Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures