ServiceNow Sr ITOM Visibility Engineer

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a high caliber, multidimensional Sr ServiceNow Consultant with extensive experience in the ITOM space to help us grow our ServiceNow ITOM area. The position is responsible for the design, architecture, development, and implementation of new applications on the ServiceNow platform with a focus on the ITOM Discovery and ServiceMapping. To be successful, one should have prior experience implementing and deploying the ITOM applications application, as well as experience integrating solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow. To be successful one must understand Discovery, Service Mapping and CMDB/CSDM deeply to ensure quality data is at the forefront of the ServiceNow platform. You will be the ServiceNow expert working with other IT professionals, vendors, and process owners to support, maintain, and enhance the ServiceNow ITOM Solution.

Essential Functions:

Demonstrate hands on experience with multiple implementations of the core suite of ITOM applications (Visibility, Health, and Optimization)

Demonstrated Expertise with Discovery and Service Mapping.

Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems

Demonstrate and understanding of the CMDB and CSDM

Leverage both proven and innovative technology approaches to solve challenging business problems

Provide technical assessments, written documentation and technical expertise

Design and enhance reporting solutions both within ServiceNow together with supporting tooling configurations and/or functional specifications, based on industry best practice

Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions

Work on continuous improvement by sharing experiences and knowledge with the team

Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

Advises on options, risk and impacts on business processes and technical architecture

Primary contact for working with Vendors and providing direction to the ServiceNow Administrators and Developers

Qualifications:

BA/BS degree or equivalent work-related experience

5+ years of experience as a key technical resource for large scale ITOM solutions in client environments of which at least 3+ years should be as Sr ServiceNow Consultant or ServiceNow Solution Architect

Proven successful oversight of several ServiceNow implementations

Ability to meet the expectations and requirements of the internal customers and senior management

Excellent verbal and written communications skills

Ability to provides technical leadership and professional guidance to managers, team, and vendors

Expert knowledge of third-party integrations with ServiceNow, REST, Java Scripting, DHTML, CSS, AJAX, XML, HTTP, Database technologies such as JDBC, SQL

ServiceNow Certified Implementation Specialist Certification - Discovery or other comparable micro-certs

ServiceNow Certified System Administrator Certification

ServiceNow CIS - ITOM Discovery, Service Mapping and Data Foundations.

ServiceNow Certified Application Developer Certification is a plus

Work Locations:

Remote

Travel Required:

Minimal, but with possible occasional on-site

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.