Sr. Systems Engineer, End User Computing

Job Description

Description:

The Professional Services team is responsible for providing presales and implementation support to Choice Solutions’ business customers. The Sr. Systems Engineer, End User Computing, will work directly with Sr. Solutions Architects to be the primary build engineer delivering EUC solutions. The candidate who fills this role must reside in one of the following states: Florida, Georgia, Iowa, Indiana, Kansas, Missouri, Nebraska, Nevada, Texas, or Tennessee.

Technical Responsibilities:

Serve as primary build engineer to deliver End User Computing (EUC) solutions as designed by senior solutions architects

Install, configure, and support the following:

Citrix Virtual Apps and Desktops (on-premises or Citrix Cloud)

Azure Virtual Desktop (AVD) in client Azure environment

Nutanix AHV or VMware ESXi-based workloads

Nvidia vGPU profiles for graphic-intensive desktops

Collaborate directly with customer IT teams to:

Understand environment readiness and prerequisites

Communicate build progress and implementation status

Validate successful deployments through client walkthroughs and testing

Support UAT and troubleshoot issues during deployment

Interface with internal cross-functional teams and external third-party vendors to ensure on-time delivery of technical solutions to customers and accuracy of designed solution

Ensure work is performed in alignment with security policies and change management processes

Continually provide input on enhancing internal post-sales processes and develop new processes to create more efficient workflows

Remain current on the latest technologies that align with business initiatives

Conduct research on technical details and specifications to assist with designs and customer inquiries

Create high-level solution drawings (Visio) and document implementation steps and configuration changes

Continually pursue knowledge on the latest trends, product releases, and vendor offerings

Other duties as assigned

Requirements:

5+ years of hands-on experience in EUC build and implementation roles, including working with Azure and Citrix

General knowledge and ability to speak to the entire line of Citrix DaaS/CVAD solutions

Experience working with FSLogix, Citrix CPM, multi-session Windows OS builds

Solid knowledge of Active Directory, Group Policy, and Azure AD environments

Proficient in PowerShell scripting for automation and configuration

Strong troubleshooting skills and the ability to clearly explain technical issues to clients

Additional experience with other EUC providers like Amazon and Google is a plus

Prefer one to three years of experience with other vendors in the EUC space like Nutanix, IGEL, Nerdio, ControlUp, Liquidware, etc.

Microsoft Azure Administrator Associate (AZ-104), Citrix Certified Professional-Virtualization (CCP-V),

Azure Virtual Desktop (AZ-140) certifications are a plus

Professional Services Requirements & Expectations:

Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customers

Perform after-hours duties on an as-needed basis

Assist the team where needed by actively working on customer issues, handling calls, assisting other team members in issue resolutions, etc.

Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with other team members

Interact with the service delivery team, managed services engineers, and account managers to provide our customers with the Choice Experience

Must directly interact with various customers

Ability to work within a team through virtual media outlets

Capable of managing own workload with minimal supervision to meet tight deadlines

Detail-oriented and process driven to see projects through to completion

Choice Solutions Requirements & Expectations:

Express a positive and confident, can-do attitude

Dependable, adaptable, flexible, and a team player

Personal dedication to ongoing training and development

Excellent organizational and problem-solving skills

Strong oral and written communication skills

Professional appearance, attitude, and communication

Timely delivery of required internal documents such as time sheets and expense reports

Maintain confidentiality in all aspects of client, staff, and agency information

Able to handle challenges and issues in a professional and supportive mannerRequirements:

Full-time