Appliance Repair Technician - Commercial

Job Purpose

Travel to customer location to diagnose, troubleshoot and repair Miele Professional Appliances utilizing factory training, service manuals and computerized tools.

Essential Functions

· Support and provide installation and validation support of Professional products

· Provide in-servicing on the proper use and care of all Professional products

· Provide and support of preventative maintenance tasks on all Professional products

· Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets.

· Complete all warranty & service call, validation and installation documentation in an accurate and timely manner.

· Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required

· Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures

· Mentor other Field Service Representatives in the proper repair of Professional products

· Assist in display and trade show set up and support, as assigned

· Assist Technical Support with telephone support, as needed

· Contribute to the continuous improvement of technical documentation and technical resources

· Promote teamwork and a positive work environment with all employees

· Adherence to Miele Service Excellence Policy

Qualifications

· Up to 75% overnight travel possible

· A valid driver's license

· High school diploma or general education degree (GED)

· Strong understanding of basic plumbing and electromechanical skills recommended

· Good computer skills with knowledge of Microsoft Office

· Ability to apply concepts of basic math

· Ability to read, write and comprehend instructions, correspondence, and memos in English

· Ability to multi-task

· Ability to work professionally with colleagues and be a team player

· Must be a self-motivated, customer oriented person with excellent communication skills

Physical Requirements

· Ability to sit, walk and crawl occasionally

· Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently

· Ability to use hands repetitively and power/simple grasp constantly

· Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly

· Physical ability to lift, pull and push products up to 100 pounds frequently

· Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally

· Ability to carry items up to 6 feet occasionally

· Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate

Working Conditions

· May occasionally walk on slippery or uneven surfaces

· May have exposure to dust, gas, fumes or chemicals

· On occasion, may use special visual or auditory protective equipment

· Will occasionally climb stairs and work off elevated surfaces

· Frequently work with bio-hazards

Compensation

· $65,000 to $75,000