IT Infrastructure Lead

Reports To: Director of Information Technology

Supervises: Help Desk and Desktop Administrator Staff

Department: Information Technology

Classification: Full-Time, Exempt

Hours: 8:00am-5:00pm, Monday through Friday; other days and hours as needed

Location: Headquarters - Topeka and Kanas City

Role:

The IT Infrastructure Lead is responsible for managing and maintaining the bank’s IT infrastructure. This position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring those under their direction have adequate resources to complete their jobs.

Essential Functions & Responsibilities:

Provide technical leadership within the IT department

Administer Windows servers

Utilize VMWare technologies effectively

Ensure proper security and disaster recovery capabilities are maintained

Develop and execute backup and recovery plans

Oversee the maintenance of user profile security

Manage IT projects following the IT Project Management methodology to ensure they are completed on time and within budget

Provide desktop and Help Desk support as needed

Perform on-site and remote technical support

Maintain excellent communication with IT management on all tasks and projects

Create and maintain technical documentation

Provide emergency on-call support

Interface with software vendors to resolve issues

Solve problems independently

Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience:

Three years of experience with virtualization technologies, including VMWare

Experience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilities

Two years of experience in administering and troubleshooting Microsoft Active Directory

Ability to provide on-call support

Preferred Experience:

Experience with Office 365

Experience with Webex Calling

Experience with Managed Service Providers (MSPs)

Experience in integration and cloud computing (specifically Microsoft Azure)

Education:

A Bachelor’s degree is preferred

IT or IT Security certifications (e.g., CISSP, MCP) are preferred or must be obtained within three years of hire

Skills & Abilities:

Strong analytical and problem-solving skills

Excellent customer service skills and willingness to assist others

Ability to relate and empathize with others

Effective listening, oral, and written communication skills

Detail-oriented and goal-oriented

Initiative and self-starter

Proficient in Windows network setup, administration, maintenance, and upgrades

Proven networking, routing, and security aptitude.

Competencies:

Commitment to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.

Travel:

Travel is primarily local during the business day, although some local evening and weekend travel may be expected.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other:

Applicants must have a clean driving record and pass a drug screen and background checks

Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the employee portal

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.