Onsite Implementation Program Manager

Job Description

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employeesJob Description

Develop, implement, monitor and execute the company’s waste & recycling management program at customers location(s). Work with Sales to develop Onsite Services leads, provide win-strategy, implement Transition Plans for new customers and provide ongoing Quality Assurance and oversite of exiting Onsite programs. Working independently at the customer’s site under general supervision, responsible for implementation and day-to-day operations of Clean Earth’s Onsite waste management program. Drive recycling improvements, cost improvements and waste minimization in alignment with customer goals. Assist with research and implementation of sustainable and innovative programs. Deliver Quarterly Business Reviews and drive customer satisfaction.

Primary Responsibilities (Essential Functions):

· Implement activities required to successfully transition and onboard new Onsite programs

· Work with Operations teams and 3rd party vendors (as needed) to meet/ exceed contract requirements

· Develop Operations Manuals and KPI Metrics per Onsite program

· Lead the development and delivery of Quarterly Business Reviews.

· Provide ongoing quality assurance, sustainability initiatives and value-based services

· Serve as technical and EHS expert for customer on Onsite Services, waste programs and DOT regulations

o Identify opportunities to cross-sell additional services

· Assist with onsite staff selection via interview and collaborative reviews

· Work with on-site teams to monitor waste and recycling programs and maintain swaps and pickups as needed.

· Work with customer teams on special projects as needed.

· Participate in weekly team planning calls; benchmark and share experiences with other program managers at similar customer locations.

· Participate in customer calls and meetings as necessary.

· Collaborate with customer service, billing and operations teams to ensure seamless customer experience.

· Resolve site-level vendor and customer issues that may arise. Address issues in a professional manner with appropriate root cause analysis and corrective actions.

· Coach customer and/or 3rd party organizations on Clean Earth systems/database and serve as liaison between parties to ensure collaboration and implementation of site programs.

· Conduct audits of onsite programs, both planned and unannounced.

· Perform other reasonably related tasks as assigned by management.

· 75% travel

Qualifications

Basic Required Qualifications:

· Either a bachelor’s degree with 5 minimum years of experience in the waste management industry OR, in lieu of a degree, 8 years' minimum of experience in the waste management industry.

· Working knowledge of RCRA and DOT regulations.

Preferred Qualifications:

· Experience in project management and/or client relations

· Experience with Onsite program deployment and maintenance

· Experience in hazardous waste management, including preparation of labels and shipping paperwork

· Experience scheduling hazmat transporters/carriers

· Working knowledge of Microsoft Office including Word, Excel, Teams, and Share point

· Experience using an order entry system (Oracle ideal)

· Highly developed verbal communication skills to work with individuals at all levels of staff at the customer site and within Clean Earth

· Ability to lead others through influence

· Ability to work independently under general supervision

· Physically able to traverse large facility with busy forklift traffic, through narrow aisles, and ability to access locked fenced areas.

· Visual acuity to read labels and documents, and to perform compliance inspections of container storage areas

· Willingness and ability to wear company provided personal protective equipment including eye protection, steel toed shoes, and safety vest

· Ability to deal politely and professionally with customers and/or coworkers

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Full-time