Reservations Agent

Summary

This role involves managing reservations, coordinating with different departments, and handling guest inquiries efficiently.

Job Description

**Key Responsibilities:**

- Process and manage hotel reservations via phone, email, and online platforms.

- Ensure accurate entry of reservation details into the hotel management system.

- Respond promptly to guest inquiries, requests, and special accommodations.

- Coordinate with front desk staff and other departments to ensure seamless check-in/check-out experiences.

- Monitor room availability and pricing strategies to maximize occupancy and revenue.

- Handle cancellations, modifications, and payment processing.

- Provide excellent customer service and assist guests with booking concerns.

- Maintain reservation records and generate reports for management.

**Qualifications & Skills:**

- Previous experience in hotel reservations, operations, or customer service preferred.

- Strong organizational and multitasking abilities.

- Excellent communication skills, both verbal and written.

- Proficiency in reservation management software and Microsoft Office Suite.

- Ability to handle high-pressure situations with professionalism.

- Detail-oriented with strong problem-solving skills.

- A positive, team-oriented attitude.

Additional Job Information/Anticipated

Pay Range

$19.00

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

R-0066697