CISCO Academy Program Manager

ROLE & RESPONSIBILITIES

The Cisco Networking Academy Manager is responsible for managing the Cisco Academy Support and Instructor Training Center. The Manager will provide daily email and phone support to academies that align with META’s Academy Support Center and arrange training for new instructors.

This position will report to any of META’s five office locations (Athens, Columbus, Dayton, Marion, or Piketon) one day per week and remote 4 days per week as schedules allow.

PRIMARY RESPONSIBILITIES INCLUDE:

Deliver initial and ongoing support to academies. Email, phone, virtual meetings, social media, recordings, and instant messenger are tools that are used to reach our instructors both synchronous and asynchronous.

Provide quarterly professional development for instructors

Build a community of Cisco Academy teachers. Collaborate to share best practices, methodologies, curricula, course modules and materials, provide faculty training and offer support to schools who want to implement and develop a Cisco Networking Academy

Create a schedule for instructor training; flexible training is available year-round

Assist teachers in locating training or other services

Teach instructor training classes

Provide orientation for new Cisco Academy administrators and instructors

Provide solutions to problems with

Learn and advertise new Cisco Academy courses

Assist in ordering and upgrading equipment

Direct academies to resources and support

Localize and disseminate critical communications from Cisco

Familiarize academies with new tools

Back academies with change initiatives

Build awareness and offer training on available and updated resources and tools

Offer advanced training opportunities

Direct and promote student competitions and events

Recognize outstanding academies and students

Contribute proactively to the online community discussion boards to help connect members to available resources and the latest program information

Extend optional site visits to Cisco Academies upon request

Develop and maintain strong relationships and high levels of communication

Develop and nurture relationships with Cisco Systems Managers

Maintain a clear focus on costs, income, and value-added services

Perform any and all other duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

A minimum of a bachelor’s degree from an accredited college or university in Information Technology

Background in teaching

Previous experience managing support staff and project teams

Ability to set goals and objectives

Ability to prioritize customer needs

Skilled communicator in both written and verbal ability

Ability to handle multiple responsibilities