Program Director (Homeless Residential Services)

Job Description

Description:

The Program Director is responsible for program oversight, compliance with HUD, SHIP and CoC regulations, developing community partnerships, and staff supervision. This role ensures the effective delivery of housing services, ensures alignment with federal, state, and local funding requirements, and fosters a trauma-informed, person centered approach to end homelessness for youth and adults in Gulfstream Goodwill’s Residential Housing Programs.

ESSENTIAL FUNCTIONS:

Lead and manage all aspects of Gulfstream Goodwill’s Permanent Supportive Housing, Rapid Rehousing, Affordable Housing programs and Supportive Services for adult and youth participants.

Foster a collaborative, client-centered, and trauma-informed work environment

Conduct regular supervisory and peer chart audits to ensure compliance with HUD, Continuum of Care (CoC), local government, grant regulations; prepare for annual monitoring of all programs

Monitor program performance, ensuring housing stability for adult and youth participants while meeting funder requirements and performance outcomes.

Under the direction of the Vice President of Housing Services, develop and implement policies, procedures, and best practices to improve housing retention and service delivery.

Collaborate with the Vice President of Housing Services to develop standard operating procedures for the Affordable Housing programs

Oversee accurate and timely reporting in Homeless Management Information System (HMIS) and other data-tracking systems.

Supervise and provide leadership and accountability to case managers, housing specialists, and other program staff. Review staff documentation, make recommendations for improvement as needed.

Provide monthly staff supervision, training, coaching, and professional development to ensure staff effectiveness in service delivery.

Manage staff performance and complete evaluations as needed for each staff member

Manage staff time and collaborate with Human Resources on staff related issues

Build and maintain partnerships with local housing authorities, landlords, service providers, government agencies, and funders.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

Represent Gulfstream Goodwill at community meetings, coalitions, and advocacy groups focused on homelessness and affordable housing.

In collaboration with the Vice President of Housing Services, monitor grant expenditures and ensure financial compliance on a monthly basis.

Complete monthly program reports as required

Work with the Vice President of Housing Services to prepare reports, track spending, and manage resources.

Conduct regular case conferences and resolve participants’ tenancy issues as needed

Collaborate with the Property Administrator to develop monthly rent payment schedule; review and approve rent calculations based on HUD and Area Median Income standards.Requirements:

KNOWLEDGE AND SKILLS:

Master’s degree in Social Work, Human Services, Mental Health Counseling, Public Administration, Business Administration, Nonprofit Management, or a related field

Minimum 5 years of experience in housing programs, homeless services, or related social services.

Experience managing federally funded programs (HUD CoC, Affordable Housing, or similar).

Proven leadership experience, including staff supervision and program management.

Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.

Strong understanding of Housing First, harm reduction, and trauma-informed care approaches.

Knowledge of affordable housing programs, fair housing laws, landlord engagement, and tenant rights.

Excellent skills in leadership, program management, budgeting, grant compliance, and reporting.

Ability to build and maintain partnerships with diverse stakeholders.

Proficiency in Homeless Management Information Systems (HMIS) and data tracking.

Strong communication, problem-solving, and decision-making skills.

Physical Requirements:

Frequent travel

General office environment

Regular pushing, pulling, stretching, reaching, kneeling, stooping, and bending

Occasional lifting and/or carrying up to 30 lbs.

Tools and Equipment Used:

Computer and usual peripherals, word processing, spreadsheets and software programs, standard office equipment, safety equipment, automobile (large passenger van, or wheelchair accessible van) as required.

Full-time