Retail Customer Engagement Coordinator

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career.

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

Promotes a “Highly Satisfied” customer experience

Drives customer loyalty through programs and initiatives

Addresses customer concerns and issues promptly

Updates Associates on current customer experience feedback, goals, and company initiatives

Trains and mentors all Associates on Policies and Procedures

Provides recognition and constructive feedback on cashier performance

Maintains and monitors cash controls including change fund

Adheres to all labor laws and meal and break period policies

Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor

Audits and approves paperwork

Maintains cleanliness, recovery, and organizational standards throughout the frontline

Monitors all frontline equipment, communicating issues to management

Executes and adheres to Company directives

Maintains and upholds merchandising standards within the queue-line

Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)

Ensures proper and timely handling of damages and Mark out of Stock

Promotes a safe environment, reporting any type of safety hazard in the store

Other duties as assigned

Who We’re Looking For: You.

High School graduate or equivalent degree preferred

Available to work flexible schedule including evenings and weekends

Able to work as a team member

Excellent interpersonal skills

Exceptional customer service skills

Able to lift heavy merchandise with/without reasonable accommodations

Able to train and provide direction to others

Able to run a register/handle money

Must be able to handle confidential information with discretion

Experience as a coordinator or previous retail/supervisory experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:1495 Hwy. 17 Wando Crossing

Location:USA HomeGoods Store 0227 Mt. Pleasant SC

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Full Time