Data Entry Customer Service
Description:
Company Description
About Us
At Nexmos Design, we blend innovation with precision to deliver top-tier creative solutions tailored to modern businesses. Our team is passionate about design, functionality, and providing an exceptional customer experience. As we grow, we’re committed to hiring individuals who share our values of accuracy, professionalism, and continuous improvement.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Data Entry Customer Service Representative to join our team in Columbus, OH. This position plays a crucial role in maintaining accurate records and supporting customer inquiries with clarity and efficiency.
Responsibilities
Accurately enter and update customer information into internal databases and systems
Respond to customer inquiries via phone and email in a timely and professional manner
Verify data accuracy and maintain data integrity
Collaborate with team members to resolve customer issues efficiently
Maintain organized records and follow internal documentation procedures
Identify and report recurring customer issues to management
Ensure all customer service activities align with company policies
Qualifications
Qualifications
High school diploma or equivalent (Associate's degree preferred)
Proven experience in data entry or customer service roles
Strong typing skills with high accuracy
Proficiency in Microsoft Office (especially Excel and Word)
Excellent communication and problem-solving skills
Strong organizational and multitasking abilities
Ability to maintain confidentiality and manage sensitive information
Dependable and self-motivated with a strong attention to detail
Additional Information
Benefits
Competitive salary: $43,000 - $45,000 annually
Opportunities for professional growth and advancement
Comprehensive training and onboarding program
Health, dental, and vision insurance options
Paid time off and holidays
Supportive and collaborative team environment
Modern office facilities in Columbus, OH