Systems administrator associate - Athens

Working at The Adaptavist Group The Adaptavist Group is a global family of companies with a common goal.

We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen.

From anywhere.

What we offer you We offer a generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team.

We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits About the role You will be joining a fast-evolving incident management team engaged in facilitating the investigation, diagnosis, and resolution of server, network, and infrastructure disruptions.

You will be working both on-site and remotely for a large enterprise customer in the banking industry, helping to identify and resolve application and/or infrastructure-related incidents.

Occasional evening or weekend work may be required to perform patching during off-peak hours.

Hybrid or on-premise, depending on infrastructure access requirements.

What you'll be doing

Be working both on-site and remotely for a large enterprise customer in the banking industry, helping to identify and resolve application and/or infrastructure-related incidents.

Be responsible for administering virtual and cloud infrastructure.

Improve existing documentation and publishing knowledge base articles.

Participate in incident management meetings.

Participation in periodic 1:1 reviews with management for work and career development.

Create and update technical and user-facing documentation and standard operating procedures, and guides

Communicate effectively with clients regarding incidents, questions and clarifications as necessary

Remains up to date on all Adaptavist products, including new features, changes in offerings, etc., and is fluent in describing those, understands how customer needs can be covered

What we're looking for

BSc in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) or Azure-related certifications) is a plus.

Some experience with Windows servers and Virtual Machines administration, Linux.

Experience with workflow and/or defect tracking systems.

Excellent problem resolution, judgment and decision-making skills.

Strong attention to detail and commitment to security best practices.

Excellent communication and documentation skills.

Ability to work independently and as part of a team.

Capable of handling high-pressure situations and after-hours patching windows.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

It's great, but not required if you have:

Experience in support, services, and/or as admin of a critical system for a large end-user community in either a cloud-based or behind-the-firewall solution.

Experience with Azure.

Experience in IT service management and ITIL processes (Incident, Problem Management).

Scripting experience (shell, Perl, Python, etc.)

Some experience with large-scale networking.

Experience with Jira tracking system.

English and Greek languages proficient

Full-Time

# Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! What to expect We have published some support on Interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG. You can read them here Equal opportunities for everyone At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. Check out our WORK180 page Check out our Flexa page We look forward to your application!