IT Help Desk Support Technician

Job Description

Salary:

Who you are:

A IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development-focused company culture. If this sounds like you, this role may be the perfect fit.

Graham Construction, a 3G Companys core purpose is to build relationships. Relationships both internally and externally help guide our clients from concept to completion. We operate with 5 core values in mind each day.

We Live the Graham Mentality

We Never Compromise Our Reputation

We Do Whatever it Takes to Get the Job Done

We Are Professional

We Are ALL Committed to Safety.

Hear more from our employees.

A day in the life of a IT Help Desk Support Technician at Graham: Youll spend your day troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. Youll set up equipment and software for new hires and provide IT training as part of the onboarding process. Throughout the day, youll also handle tasks like maintaining conference room technology and resolving printer or scanner issues as they arise. This support may take place in office or at a construction jobsite.

Job Title: IT Help Desk Support Technician

Reports To: Vice President of Finance

Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both onsite and remotely.

What youll do:

Provide timely onsite and remote technical support for employees hardware, software, and mobile devices.

Perform regular maintenance tasks, including installation and upgrade of software.

Monitor IT helpdesk emails and requests. Determine solutions for issues and provide user assistance.

Set up and install end-user PCs, Laptops, Tablets, and Smart Phones.

Assist with new employee onboarding and IT training.

Plan and coordinate set up of new employees software and hardware devices.

Assist with other IT issues (ex. Conference room technology, printers, scanners, etc.)

All other duties as assigned

What knowledge, skills, and abilities youll bring:

Associates degree in information technology, computer science, cyber security or related degree.

At least two years of experience assisting end users in a IT capacity.

Experience with Apple IOS Support, PC, and Experience with: Windows server, Active Directory, O365, MS Office Suites, Microsoft Endpoint Manager

Outstanding communicator, both orally and written

Excellent customer service skills

Comfortable with a fast-paced environment

Self-starter who works well independently

Ability to prioritize given tasks and work efficiently towards completing them

Detail-oriented and exceptional organizational skills

Strong problem solver and analytical thinker

Professional demeanor

Legal Requirements:

Valid drivers license

Ability to pass physical capacity profile

Ability to take and pass OSHA 30 certification

Ability to travel to construction jobsites within the state of Iowa, Nebraska, and Wisconsin (expected travel 2-3 times a month, no overnights required).

This is an onsite role. Must have the ability to report to our Des Moines, IA office Monday Friday.

What benefits youll enjoy:

401K with a 6% immediate vesting match

Personalized growth opportunities

Two healthcare plans to choose from

Vision, Dental, & Life Insurance

Paid Time Off

9 Company holidays annually

Full-time