Support Analyst

We are looking for a proactive and customer-focused Remote Support Analyst to join our team. In this role, you will be the first point of contact for resolving technical issues, providing guidance, and ensuring a smooth user experience across various systems and platforms. The ideal candidate is a strong communicator with a passion for problem-solving and a commitment to delivering excellent support remotely.

Key Responsibilities:

Respond to support requests via email, chat, or ticketing systems in a timely and professional manner

Troubleshoot and resolve hardware, software, and system-related issues

Document solutions and maintain clear records of support interactions

Escalate complex problems to appropriate internal teams and follow up on resolution

Contribute to the improvement of support documentation and knowledge base articles

Monitor system performance and assist with basic system administration tasks when needed

Qualifications:

Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience)

1-2 years of experience in a help desk or IT support role

Strong knowledge of Windows/macOS environments, remote support tools, and basic networking

Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira)

Excellent communication, interpersonal, and time-management skills

Ability to work independently in a remote environment-