Credit and Collections Specialist

Job Description

Job Title: Credit and Collections Specialist

Company: Safilo USA

Location: Secaucus, NJ

About Safilo

Safilo USA, Inc. is a global leader in the design, manufacturing, and distribution of eyewear. We are committed to providing exceptional products and services to our customers. We are seeking a motivated and detail-oriented Credit and Collections Specialist to join our team.

Job Summary:

The Credit and Collections Specialist is responsible for managing customer accounts, ensuring timely payment, and minimizing bad debt. This role requires a strong understanding of credit and collections procedures, excellent communication skills, and proficiency in Excel. The ideal candidate will be a proactive problem-solver with a customer-focused approach.

Responsibilities:

Credit Management:

Release credit holds for blocked orders using customer payment behavior and understanding over the credit limit scenarios and taking necessary steps to get the order released.

Monitoring customer accounts for potential credit risks.

Collections:

Proactively contact customers via phone and email to secure payment of past due invoices.

Negotiate payment plans and resolve customer payment disputes.

Maintain accurate and up-to-date collection records.

Follow up on outstanding payments and escalate delinquent accounts as necessary.

Account Reconciliation:

Perform regular account reconciliations to ensure accurate balances.

Process offsets and adjustments to customer accounts.

Identify and recommend write-offs for bad debt.

Perform account clean up and reconciliations.

Customer Service:

Provide excellent customer service by responding to inquiries and resolving issues promptly.

Build and maintain positive relationships with customers.

Reporting and Analysis:

Generate and analyze aging reports and other credit and collections data.

Utilize Excel (including VLOOKUPs and pivot tables) to analyze data and create reports.

Identify trends and recommend process improvements.

Compliance:

Ensure compliance with company policies and procedures, as well as relevant regulations.

Qualifications:

Bachelor's degree in accounting, finance, or a related field preferred.

Minimum of 3-5 years of experience in credit and collections.

Bi-lingual in English and Spanish (written and conversational)

Strong understanding of credit and collections principles and practices.

Excellent verbal and written communication skills.

Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables.

Strong analytical and problem-solving skills.

Ability to work independently and as part of a team.

Detail-oriented and organized.

Strong negotiation and customer service skills.

Systems:

Experience with SAP or other ERP systems.

Knowledge of credit and collections software like Highradius, Carixa, Esker

Full-time