Systems Engineer End User Support

Full-time

Description

Systems Engineer End User Support

CentroMotion Carlisle Brake & Friction

Medina, OH

Welcome to CentroMotion, a global leader in manufacturing friction products, information and control devices, mechanical power transmission products, and thermal and motion controls. Our solutions are used in transportation, agriculture, construction, mining and industrial environments, and are designed to meet the unique needs of OEMs and aftermarket networks.

At CentroMotion, we pride ourselves on deep subject matter expertise, long-term partnerships, and a drive for innovation and continuous improvement to help our customers achieve their goals. Our brands, including Carlisle Brake & Friction, CrossControl, Elliott Mfg., Gits Mfg., maximatecc, Power-Packer and Weasler Engineering, are recognized for their quality and reliability.

Join us and be part of a team dedicated to helping build, move and feed the world.

Your Role: Under the direction of the IT End User Support Manager the primary responsibilities of the Systems Engineer End User Support will include implementing, configuring and supporting stable, secure, and efficient End User devices while proactively solving IT issues and supporting end users at all levels. The ideal candidate will possess a proven track record in enterprise Global End User support. This candidate will also possess excellent troubleshooting skills and a desire to learn new technologies and procedures.

What You'll Be Doing:

· Execution of the tactical buying processes used to manage the supply chain to ensure material supply that meets master schedule and customer requirements.

· Customer Service (Internal/External) - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality, listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Maintains confidentiality of all payroll, medical, benefit and employee related information.

Requirements

What You Need to Succeed:

· Bachelor’s Degree in Computer Science or related technical / business field.

· Minimum of 3 years of hands-on enterprise experience in a global team supporting compute and end users.

What Will Set You Apart:

· Excellent verbal and written communication skills; a collaborator – detail oriented.

· High-energy, self-motivated, detailed, well-organized.

· A self-starter able to work independently but comfortable working in a team environment.

· Ability to function within and contribute to a positive, team oriented, continuous learning environment.

· Excellent face to face and written communication skills.

· Excellent documentation skills.

· Ability to prioritize large list of tasks.

· Licenses/Certificates: Applicable Vendor certifications are a plus.

· Technology/Equipment: Strong experience with Dell and Avaya Telecom products and Support services.

What We Offer:

· Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage for positions of 30+ hours/week.

· Health Savings Account: Benefit from annual employer contributions to your HSA.

· Company-Provided Insurance: We offer life insurance, accidental death and dismemberment coverage, and short-term disability insurance.

· Voluntary Insurance Options: Choose additional coverage for yourself, your spouse, and your children, including critical illness, accident, hospital indemnity, and long-term disability insurance.

· 401(k) Plan: Take advantage of our 401(k) with matching contributions, fully vested from day one.

· Educational Support: Access tuition reimbursement and scholarship opportunities to further your education.

· Lifestyle Reimbursement: Receive a $150 Amazon gift card upon completion of your annual physical.

· Wellness Program: Participate in health coaching, monthly webinars, quarterly challenges, and earn gift card incentives for participation and earning points.

· Safe Work Environment: Work in a clean and safe environment.

· Generous Paid Time Off: Enjoy 14 paid holidays, including a holiday shutdown between Christmas and New Year’s, plus paid vacation available from day one.

· Paid Parental Leave: Take advantage of paid parental leave to support your family.

Physical & Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:

Only those present in a normal office setting, no known significant hazards. In the course of working with a wide range of people, may encounter abusive, aggressive, or unpredictable behavior on a limited basis. The noise level in the work environment is usually moderate. Occasional trips to manufacturing areas will be required, and occasional travel for company business is also required.

The above statement reflects the general details necessary to describe the principal functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

Ready to Join Us? If you’re excited about this opportunity, we’d love to hear from you! Apply now and let’s build something amazing together.

Our Commitment to Equal Opportunity

We value people as individuals with different backgrounds and believe that having a variety of perspectives is essential to drive innovation, foster creativity, and achieve success. We are committed to creating a workplace where people feel safe to share their ideas and concerns without fear of negative consequences. By valuing differences, we create an environment where everyone can thrive and contribute their unique perspectives to our collective success. We are an Equal Opportunity Employer, and we do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

Notification to Agencies: CentroMotion and its affiliated companies (Carlisle Brake & Friction, CrossControl, Elliott Mfg., Gits Mfg., maximatecc, Power-Packer, and Weasler Engineering) do not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to CentroMotion employees. CentroMotion is not responsible for any fees associated with unsolicited resume submissions.