Help Desk Specialist II

About Us:

Navvis is a leading population health company, driving performance in value-based care. As an operating partner to some of the country’s most innovative health systems, physician enterprises, and health plans, we provide solutions that accelerate the journey to value-based care. Our approach is market-based – we respect the unique needs of populations in each community, including access to care, culture, values, and capabilities. Together with our partners, we set a new national standard in healthcare performance that delivers the affordability, quality, access, and experience that all patients deserve.

Learn more at:

As a Position Title you will:

Provide customer-oriented technical support to users in an efficient and accurate manner

Serve as front line to solve basic technical problems and provide support for all assigned areas

Ensure customer experience is maintained to the standards set forth by Navvis

A Day in the Life:

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products and services

Perform application system administration and configuration at supervisors request

Other duties as assigned

What Success Looks Like in this Role:

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Adaptability to change

High degree of professionalism

Customer service orientation

Requirements

We are excited about you if you have these things:

1-3 years proven working experience in providing help desk support

Proficiency in English

Working knowledge of help desk software, databases and remote control

Familiarity with remote desktop applications and help desk software (Freshdesk, Zendesk)

Proficiency with Microsoft productivity software, including Word, Outlook, PowerPoint, Excel, Teams, and SharePoint is strongly preferred

Knowledge of Microsoft tools, SharePoint, One Note are preferred

What you'll get:

Navvis is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you won't find elsewhere! We foster an environment and culture that allow people to be creative, feel connected and be inspired to do their best work no matter where they are on the map. For all colleagues at Navvis, we strive to ensure that they have everything needed to be successful. From the basics like a competitive total rewards strategy, volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem, we support the whole person when you become a team member at Navvis.

Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.

Our Commitment:

Navvis is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, creed, national origin, ancestry, disability, perceived disability, medical condition, genetic information, military or veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience. Contact us at .

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