Front End Specialist

Job Description

The Front End specialist is responsible for supporting the Front End department. Agents must understand and comply with all the call center objectives, performenace standards, and policies.

The successful candidate must have basic accounting knowledge, be a self-starter with natural curiosity, who is willing to learn and grow, possess strong analytical skills, is committed to excellence and high standards, organized, detailed and customer service oriented, can learn new areas quickly, work independently, multi-task, and produce accurate work products.

Job Responsibilities:

Answer calls and and resolve customer issues

Keep management informed on issues and problems

Maintain an impeccable attendance record

Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives

Escalate red flags promptly and with the appropriate sense of urgency

Become knowledgeable in all areas of default with high focus to resolve defaults and prevent foreclosure

Adhere to all established company policies and procedures

Experience/Training

- Minimum one years' experience in a call center or financial services or similar specialist position

- Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws

Skills and Abilities

- Must be passionate about providing the highest quality customer care

- Must be computer literate and comfortable navigating MS Office Able to quickly learn and adapt to a changing environment

- Able to work independently and as part of a team

- Ability and willingness to take ownership of issues and apply the appropriate sense of urgency

- Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff

- Friendly and respectful CompuLink

Benefits: Medical/Dental/Vision - 100% Paid Medical, Dental, & Vision Coverage for Employee Only Coverage 401k with Employer Match

Paid Time Off Vacation Time, Sick Leave, 11 Paid Holidays annually Compensation Range: $17-$22/hr This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. CompuLink is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Education:

High school or equivalent is required.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Full-time