Client Partner Customer Relationship Management

Description:

About the Job

Client Relationship Management:

Building and maintaining strong relationships with clients (CXOs and his reportees), acting as a point of contact, and addressing their needs.

Business Development:

Identifying and pursuing new business opportunities within existing client accounts, as well as prospecting for new clients.

Account Planning:

Developing and executing account plans that outline strategies for growth, risk mitigation, and client engagement.

Solution Delivery:

Collaborating with delivery teams to ensure successful implementation of services and solutions, meeting client expectations.

Client Satisfaction:

Monitoring client outcomes, addressing concerns, and ensuring ongoing satisfaction. Work with a friendly, welcoming, and self-motivated attitude to provide the best possible customer experience and centricity

Thought Leadership, Automation and Innovation:

Providing insights and thought leadership to clients on industry trends and best practices.

Collaboration:

Working effectively with cross-functional teams, including sales, marketing, and delivery, to achieve common goals.

Revenue Generation and continuous growth:

Driving revenue growth through new business development and account expansion. Develop and assess account strategies to meet revenue targets

Training and Development:

Providing training to clients and internal teams on new products or services.

Industry Experience & Problem Solving:

Understanding of Utility Business Industry. Proactively identifying and resolving issues or challenges that may arise.

Qualifications:

• Graduate /Post Graduate Degree in Engineering and Technology

• 13-15 years of experience

• 5 days in office