Area Operations and Sales Manager

Job Description

Pay $140,000/year

This position is 80% travel

As a leader in the senior housing industry since 1984, GRACE MANAGEMENT, INC. manages and markets seniors housing in multiple states and is headquartered in Maple Grove, MN.

About Grace Management, Inc.

Grace Management, Inc. is a national leader in senior living, managing communities across the country that offer independent living, assisted living, and memory care. We’re proud to foster a people-centered culture rooted in compassion, connection, and service. At Grace, you’re more than an employee — you’re part of a team dedicated to making a meaningful difference in the lives of residents and their families every day.

Why Grace Management?

Our tagline says it all: It’s not like home. It is home. We’re a mission-driven company dedicated to creating meaningful experiences for residents, families, and team members — and we’re looking for someone who can help bring that story to life in a bold and innovative way. We believe the quality of our communities starts with the people who support them, which is why we’re committed to help nurture a strong sense of belonging and professional growth.

Full-time benefits include:

PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.

Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.

Health/Dental Insurance

401K with discretionary employer match: Plan for your financial future with our 401k program.

Life Insurance: Company paid life insurance

Short and long-term disability: Financial security while you recover from an injury that puts you out of work

Referral Bonuses: Refer qualified candidates and earn rewards

Tuition Reimbursement: Invest in your education with our support

Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Summary of Duties of the Area Operations and Sales Manager

The Area Operations and Sales Manager position reports to the Regional Director of Operations with a dotted line to the Regional Director of Sales. The AOSM provides direction and oversight for the Operation and Sales functions of multiple communities within the Grace Management, Inc portfolio. This position will primarily focus on projects as directed or identified by the Regional Director of Operations, ensuring alignment with organizational goals and priorities. This position must have the ability to influence, lead and coach Executive Directors and Sales Leaders in the communities they are supporting. An AOSM must possess excellent time management skills as well as be self-directed and resourceful. The geographic footprint of the organization is expansive, and this position requires extensive travel.

Essential Functions of the Area Operations and Sales Manager

Guide, lead, and coach Executive Directors to ensure operations standards for effective service delivery, quality, cost control, and safety are met.

Guide, develop, coach, and support Sales Leaders to achieve high occupancy and revenue targets

Direct implementation and execution of company policies and procedures throughout the portfolio; supporting and reaffirming the Executive Directors ability to make a positive difference in the lives of our team members and residents.

Recruit, train, develop, and assess the performance of highly motivated and effective Executive Directors and Sales Leaders.

Oversee community operations; Perform site visits; Ensure that National programs are being implemented and utilized to their fullest potential; Strategize to take communities to the next level and work with regional and corporate team members to ensure the community is exceeding expectations.

In collaboration with senior Grace Management Leadership, initiate, coordinate, organize, and execute new community transition and onboarding guides and Grace Management, Inc. cultural and process standards.

Create, implement, and monitor goals related to revenue, census, turnover, operational expenses, labor management, and overall performance results in the region and assist Executive Directors to implement corrective measures to address/resolve variances.

Supports lease-up opportunities by focusing on essential tasks to drive occupancy. Actively engages in strategies and actions that contribute to achieving and maintaining full occupancy, ensuring all necessary tasks are efficiently completed to support leasing efforts.

Work proactively with community Sales Directors and Executive Directors in anticipating sales and marketing challenges and collaborating on the development and implementation of solutions.

Communicate clear expectations for sales performance, including KPI’s.

Assist community in the development and execution of Strategic Sales and Marketing Semi-Annual Plans.

Report key findings of systemwide CRM reporting; identify solutions and interventions; be responsible for follow up, action plans and measurement of improvement.

Identify trends and interact with the operations and sales team to develop and monitor action plans, leadership and development, resident relations, and safety.

Develop, implement, and track annual sales, operating and capital budgets.

Establish a thorough, working knowledge of base rates and care costs within assigned communities and determine changes as warranted.

Ensure that each community maintains compliance with all local, state, and federal regulations.

Participate in state associations and regulatory agencies.

Manage and report all essential legal issues and take appropriate action to ensure the company complies with applicable laws and regulations.

Initiate appropriate actions on reports and recommendations provided by authorized inspection agencies.

Build strong relationships with Executive Directors, Sales Directors, and Regional Directors.

Act on constructive feedback by listening to supervisor, customers, and associates and use it to improve performance.

Maintain resident, associate, and community confidentiality.

Demonstrate positive attitude and ability to work well with all people.

Promote positive work environment that emphasizes teamwork.

Comply with deadlines as outlined by Regional Directors.

Understand processes, reports, and tools available.

Knowledge, Skills, Abilities, and Experience

Bachelor's degree in business, health-related field, or hospitality; master's degree preferred.

Demonstrated 5 10 years of healthcare management experience, including at least five years of recent executive director and/or administrator job experience.

Prior experience in a regional role and/or with multiple building responsibilities preferred; Experience in managing various disciplines while ensuring adherence to federal, state, and corporate standards is required.

Experience in assisted living and memory care strongly preferred.

Knowledge of financial management skills and familiarity with business principles and practices.

Must hold or qualify for state license required to operate an Assisted Living Community; Nursing Home, or comparable service facility.

Active / valid driver's license required for extensive travel.

Must possess proven track record in leading, training, and coaching professionals in achieving census and financial goals.

Must be proficient in Microsoft Word, Excel and CRM database systems.

Must follow the Grace Management, Inc. policies and procedure manuals and associate handbook.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.

Full-time