Service Technician

Job Description

Description:

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.

• As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services' core values

• Travel to Commercial client sites to service, repair, troubleshot and detect access control equipment and IP based video security systems

• Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code

• Apply all necessary documentation for tracking of service related issues

• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices

• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications

• Establish and maintain effective working relationships with both internal and external customers

• Provide phone and on-line remote diagnostic support

• Drive to commercial client sites, with a company issued vehicle, to perform service

Skills:

Access control, CCCTV, troubleshooting, Service, AMAG, Avigilon, Exacq Vision, Lenel, Installation, Genetech, Install, Security, Cabling

Top Skills Details:

Access Control, CCTV, troubleshooting

Additional Skills & Qualifications:

• High School Degree, Vocational School or equivalent required

• 5+ years of field experience

• Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

• Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired

• Understanding of Windows operating systems and overall IT network topology

• Ability to meet deadlines and work in a fast based environment with minimum direction

• Good communication skills for effective interaction with internal & external customers

• Available for scheduled “on-call” duties to respond to emergency service calls

• Strong troubleshooting skills, mechanical and electronics aptitude

• Capable of lifting up to 50lbs and work on ladder heights of up to 16’

• Be able to work independently or as a member of a team

• Good verbal and written communication skills

Experience Level:

Expert Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)