IT Support Technician

Job Description

ITS Profile: Information Technology Services (ITS) provides services and infrastructure for Secure storage, retrieval, processing of, and access to information.

Implementation and maintenance of hard and soft computing technologies for teaching, learning, and administrative functions.

Supporting the production of audio visual media assets and live events.

Role: The IT Support Technician is responsible for providing prompt, courteous support to all stakeholders including, but not limited to students, faculty, staff, and administration.

All activities of this position are to make a contribution to the fulfillment of the mission of the university.

Appointment:

Recommended by the Helpdesk Manager

Approved by the Director of Tech Support and AV Services

Essential Duties and Responsibilities include the following:

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

Provide excellent technical support customer service to all stakeholders

Collaborate with other IT staff and other stakeholders to specify solutions for IT related problems

Document timely and detailed communication to all stakeholders in the Helpdesk

Implement deployment procedures for employee, lab, and kiosk workstations

Assist in maintaining Helpdesk application software to track ticket status, statistics, and inventory

Assist in the training of student worker support technicians

Monitor the work of student worker support technicians

Other duties as assigned by the supervisor

Education and/or Experience:

Bachelor Degree in Computer Science, Information Technology, or related field or higher; one years' experience in higher education IT support services; or an equivalent combination of education and experience.

Full Time Staff, Non-Exempt

$25/hr

Health, vision, dental, and life insurances. Retirement plans with employer matching

Job Posted by ApplicantPro

Full-time