Westport - Full Time Key Holder

Job Description

About the company:

Founded in 2014, Rhone is a performance lifestyle brand dedicated to championing mental fitness. Engineered for optimal style, comfort, and performance, our clothing is designed to enhance every aspect of the active individual's life. Led by brothers Nate & Ben Checketts, Rhone is fueled by a clear vision: positively impacting lives through a commitment to physical and mental fitness, inspiring community, and crafting performance-driven products. Rhone's purpose is straightforward yet impactful: to inspire those who challenge themselves in their relentless pursuit of progress. In addition to a robust E-commerce business and a strong wholesale presence, Rhone currently has 15 retail stores across the U.S., all of which are used for building community through various initiatives such as the brand's signature Mind & Muscle events.

About the role:

The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.

What you’ll do:

Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions

Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like

Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured

Foster and support a productive employee culture

Gather feedback from customers, store team members, and via observation to report to store management team

Deliver results while putting the customer first and applying an omni-channel mindset

Build relationships with customers, team members and business partners

Be a Rhone product knowledge expert educating customers on features and benefits

Assess the customer’s individual needs providing product recommendations

Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards

Work with store management to ensure shipping and receiving are processed in accordance with Company standards

Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards

Take initiative by jumping in on any task, asking questions and sharing ideas

Demonstrate inclusive behavior across team and customers

What you’ll bring:

Strong interpersonal communication and customer service skills

Strong organizational, time management and multitasking skills

A positive attitude and an upbeat personality

The ability to utilize technology effectively and engage with customers and your team to meet goals

The willingness to learn, be open to feedback and take action as required

Ability to learn procedural knowledge acquired through on-the-job training

Ability to handle customer interactions and potential issues/concerns courteously and professionally

Ability and desire to work in a tight-knit team environment

Job Requirements:

Willing to work a flexible schedule including evenings, weekends, and holidays

Available to work a minimum of 30+ hours/4 days a week

Must adhere to scheduled shifts with punctuality

Ability to lift 25 pounds

Background in operations is a plus

Comfortable climbing ladders, moving around regularly, and standing for extended periods

Must be legally authorized to work in the United States

Must be 18 years of age or older

What you’ll get:

Company Health Benefits

Generous clothing discount and quarterly clothing allowance

Paid Time Off

Bonus Incentive Program

7 Company Holidays annually

401(k) plan with Company matching (limited)

Other details:

Primary location: Westport, CT

Reports to: Store Manager

The hourly pay range for this position is $18 - $22 per hour

Rhone Apparel, Inc is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Full-time