Transactions Specialist IV - Receivable Operations

Description

Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities

Ensure workload is completed as outlined in departmental procedures and policies

Understand portfolio and tools used to support client processing requirements

Provide training to new and existing employees

Interface with other operations departments to research and resolve inquiries

Make routine decisions and determining proper courses of action within the limits of standard policies and procedures

Participate in evaluations, coaching, and counseling sessions of front line associates

Participate on projects aimed at enhancing the customer experience as identified through escalation matters

Required qualifications, capabilities, and skills

Remittance Processing experience with proven ability to effectively lead a team

Ability to analyze and comprehend client’s standard operating procedures and instructions

Production environment focus around meeting deadlines and quotas

Keen sense of quality control and practices

Proven ability to lead in a production/operations environment

Strong written and verbal communication skills

Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Work Schedule:

Sunday night - Thursday night 08:30 pm - 5:00 am

Shift differential:

15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.