Customs Consulting & Compliance Specialist

Description

The Customs Consulting & Compliance Specialist is responsible for promoting our customs brokerage services, engaging potential clients, and scheduling appointments with the Customs Consulting & Compliance Manager. The Customs Consulting & Compliance Specialist must be capable of interfacing with all levels of a client environment from senior executive management to operational employees, and able to build, maintain and grow relationships with clients. Strong regulatory, analytical, financial, business communication, and organizational skills are required while meeting all consulting deliverables.

Customs Consulting & Compliance Specialist responsibilities and essential job functions include, but are not limited to the following:

Support selling of consulting engagements and promote AFC International as the leader in Customs and Trade consulting services.

Identify and reach out to potential clients through various channels, including phone calls, emails, and social media.

Build and maintain strong relationships with clients, understanding their needs in order to provide tailored solutions.

Effectively communicate the benefits, features and competitive advantages of our customs brokerage services to potential clients.

Consult with new importers on U.S. Customs and PGA regulations.

Provide U.S. Customs Clearance guidance in response to existing and prospect customer questions.

Book appointments for potential clients to meet with the Customs Consulting & Compliance Manager for detailed consultations.

Keep current with developing trends, new regulations and CBP or PGA programs

Qualification, Knowledge, Skills, and Abilities:

High school Diploma or GED; Bachelor Degree in International Business/Trade, Supply Chain Management, or other relevant academic discipline and/or equivalent combination of education and experience preferred

3+ years of experience in customs consultancy, import/export operations and compliance or a related field (international trade, customs brokerage, or supply chain management)

Experience using Video Conferencing platforms (e.g., WebEx, Zoom)

U.S Customs Brokerage License a plus

Ability to create and deliver engaging presentations to captivate and maintain audience interest using various tools and techniques

Ability to answer existing, prospect and new customer inquiries while exuding a high level of customer service

Ability to gather appropriate data, perform analysis, identify gaps and make recommendations

Strong computer skills with proficiency in Microsoft Office Suite (e.g., Outlook, Excel, Word)

Ability to read, write, and speak English fluently; bi-lingual Spanish a plus

Experience using Cargowise Customs & Compliance software a plus

In-depth and up-to-date knowledge and understanding of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, filing customs entries, tariff classifications, valuations, and Partner Government Agency (PGA) requirements

Ability to connect with diverse audiences and communicate complex concepts and our company services clearly and in an influential manner tailored to the audience

Strong negotiation skills to close deals and secure business

Ability to persuade and influence potential clients to make purchasing decisions

Ability to problem-solve and manage complex transactional and emotional customer situations promptly and professionally while achieving commitments for service and assistance

Strong organizational and detail skills with ability to manage deadlines, prioritize workload and adapt to changes to meet business needs and customer expectations