Customer Relation

Job Summary The Customer Relations Specialist at GS Construction Company plays a vital role in ensuring client satisfaction and maintaining strong relationships with customers.

This position is essential for fostering trust, addressing concerns, and enhancing the overall customer experience within the construction industry Minimum Qualification : Bachelors Experience Level : Senior level Experience Length : 10 years Job Description/Requirements Responsibilities and Duties: Client Communication: Serve as the primary point of contact for customers, addressing inquiries and concerns professionally.

Project Coordination: Work closely with project managers and teams to ensure customer expectations are met throughout construction projects.

Customer Satisfaction: Monitor and improve customer experience by gathering feedback and implementing solutions.

Issue Resolution: Handle complaints and disputes efficiently, ensuring positive outcomes for both the company and the client.

Relationship Management: Build and maintain long-term relationships with clients, suppliers, and stakeholders Qualifications: Education and Experience Bachelor’s degree in human resources, Business Administration, or a related field 10+ years of experience in HR and administration, preferably in construction.

Strong organizational and interpersonal skills with knowledge of labor laws.

Technical Skills: Strong communication and interpersonal skills.

Experience in customer service, preferably in the construction industry.

Ability to resolve conflicts and negotiate solutions.

Knowledge of construction processes and industry standards.

Proficiency in CRM software and data management Patience & Empathy – Understanding customer concerns and responding with care, especially in high-pressure situations.

Effective Communication – Clearly conveying information to clients and internal teams to ensure smooth interactions.

Additional Skills: Problem-Solving & Conflict Resolution – Addressing customer complaints and finding solutions that benefit both the client and the company.

Knowledge of Construction Services – Understanding the company’s offerings, pricing, and project timelines to provide accurate information.

Positive Language & Negotiation Skills – Using constructive communication to reassure customers and manage expectations.

Adaptability & Handling Surprises – Being prepared for unexpected customer requests or concerns and responding effectively.

Customer Engagement & Relationship Building – Maintaining strong relationships with clients to encourage repeat business and referrals.

Organizational & Record-Keeping Skills – Keeping track of customer interactions, contracts, and service agreements for future reference Reporting Structure: The Admin and HR Manager will report directly to the Admin and HR manager and collaborate closely with site and office employees and other members of the company’s team.

Company Information: About GS Construction GS Construction is a leading company specializing in innovative construction and engineering solutions.

With a focus on quality and sustainability, GS Construction delivers exceptional results for projects spanning residential, commercial, and industrial sectors.

Our dedicated team of professionals ensures that each project aligns with our commitment to excellence and client satisfaction.

Benefits: Competitive salary and performance-based bonuses.

Comprehensive health insurance and wellness programs.

Opportunities for professional development and training.

Paid leave and holidays as per company policy.

Supportive and dynamic work environment fostering career growth.