Service Desk Technician

Job Description

Title: Service Desk Technician

FLSA Status: Non-Exempt

Reports To: End User Services Manager

Pay: $32-$40/hr

About the Company:

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.

We are seeking an experienced, successful, and engaged Service Desk Technician to join our team. This position is expected to work out of our office currently at 224 Airport Parkway Suite 250 in San Jose, CA and limited job-related travel may be required.

Position Summary:

The Service Desk Technician is responsible for providing onsite and remote technical support to always keep Greenwaste’s employees productive and our information secure. As the first point of contact for employees requesting technology help, they provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues from first contact through resolution.

Essential Functions and Responsibilities:

Take ownership of and ensure timely response to end user’s technology service requests and manage them through resolution

Provide onsite and remote support for end users in multiple work settings and environments

Respond to queries and service requests using a ticketing system for tracking and resolution according to predefined priorities and policies

Escalate issue and requests to the appropriate group within IT and communicate ongoing status to requestor

Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, and scanners

Install operating systems, applications, upgrades, patches and resolve related problems

Provision and support company owned mobile devices

Educate and train users on company provided technology equipment and services

Create and maintain IT documentation

Contribute to technology asset management needs by tracking and managing hardware and software inventory

Setup, install and support audio and video equipment needed for meetings, conferences, and training

Participate in rotating on-call duty for after-hours support

Perform other jobs and duties as needed

Knowledge, Skills & Abilities:

High degree of customer service focus and strong communication skills

Keen attention to detail, with a commitment to follow through and follow-up

Ability to present technical information in understandable form to non-technical recipients

Ability to investigate and resolve technical problems of moderate complexity

Experience in an ITSM environment a plus

Qualifications:

3+ years in an end user focused technical support role

CompTIA A+ or other similar certifications a plus

Valid Driver’s license, Class C

Language Skill:

Proficiency in English

Physical Demands:

Ability to physically push, pull and lift objects up to 50 lbs.

Ability to climb under desks and in between furniture.

Constant bending and twisting.

Frequent standing, walking and semi-frequent sitting.

Ability to sit or stand in front of a computer for prolonged periods.

Climbing a ladder inside and outside facilities for setup and repairs as needed.

Work Environment:

Typical work week is Monday through Friday with occasional on-call evening/weekend availability required. Will be exposed to outdoor weather conditions.

Compensation and Benefits:

Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance.

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.

This Organization Participates in E-Verify. Esta Organización Participa en E-Verify.

GreenWaste Core Values

Integrity

Do what’s right for each other and our communities.

Teamwork

Work together to help our communities thrive.

Creativity

Experiment and try something new, big or small.

Innovation

Champion ideas that drive sustainability every day.

Full-time