Infrastructure Support Technician

Job Description

Salary: $60,000 - $70,000 Annually

Berry Solutions Group is a leading IT Managed Services Provider that offers a wide range of IT solutions and services to small and medium-sized businesses. We help our clients achieve their business goals by providing them with reliable, secure, and efficient IT infrastructure and support. We are a team of passionate and experienced IT professionals who are committed to delivering excellence and customer satisfaction.

General Overview:

We are looking for an Infrastructure Support Technician to assist with managing, maintaining and providing operational support for a clients infrastructure network. The position will be based in the Hagerstown area but will require travel to other company locations. The candidate must be highly skilled yet generalized in the technology stack. It is crucial that the candidate be comfortable interacting with fellow employees and vendors. Experience within manufacturing environments is preferred.

Essential Functions and Duties:

Conduct network maintenance, testing, and hardware replacement activities

Create and maintain comprehensive infrastructure documentation including ongoing operational tasks and support activities

Monitor and manage operational software and hardware

Monitor and manage employee infrastructure network utilization

Maintain infrastructure network access security and cybersecurity policies

Analyze and support infrastructure and make recommendations for improvements

Must be able to perform basic time and task tracking

Must be able to travel to other locations as needed (2-4 hours)

Essential Requirements:

Minimum 2-4 years of experience in managing and maintaining network environments

Strong knowledge of Microsoft systems and software

Proficient in network devices and technologies

Certifications such as A+, Net+, Sec+ or equivalent are preferred

Experience working in manufacturing environments is preferred

Excellent communication, problem-solving, and customer service skills

Ability to work independently and as part of a team

Ability to manage multiple projects and prioritize tasks

Key Competencies

Communication Maintain clear and regular communication

Reliability Be dependable and accountable

Timeliness Ability to show up to work on time and ready to start shift

Company Benefits:

Medical, Dental, Vision

Retirement Plan Options

Paid Time Off

Holiday Observances