Customer Service Representative (Solid Waste)

To represent the City of Killeen through daily customer service contact with the general public regarding Solid Waste operations.

Supervision Exercised

Employee has no supervisory responsibilities.

Essential Duties

CORE COMPETENCIES:

Receives and provides information to the general public.

Investigates complaints and answers questions concerning accounts.

Issues work orders for services resulting in additional charges to customer accounts.

Inputs billing data for residential and commercial accounts

Performs routine clerical and administrative work in answering phones and maintaining files.

Assist with activities for the assigned and/or designated operating divisions and compiles daily reports.

Prepares requisitions, manages payments on contracts and procurement card (p-card); receives and verifies invoices for payment.

Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations; possesses and maintains a valid driver's license, if required, and complies with City of Killeen driving policy accordingly.

Performs other duties as assigned.

Required Minimum Qualifications

Education and Experience:

High school diploma or equivalent; and

Six (6) months related experience; or

Any equivalent combination of related education and experience.

Knowledge, Skills and Abilities:

Ability to communicate effectively orally and in writing;

Working knowledge of computers, to include spreadsheets and electronic data processing;

Skill in operating listed tools and equipment;

Ability to effectively meet and deal with the public;

Ability to handle stressful situations;

Ability to work under pressure and/or frequent interruptions.

Some knowledge of accounting practices and procedures;

Ability to maintain regular and punctual attendance.

Special Requirements

Must be bondable.

Tools and equipment used

Personal computer, including spreadsheet and word processing software; Microsoft Office, central financial computer system, telephone, 10-key calculator, typewriter, copy machine, signature machine, fax machine, scanner and motor vehicle.

Supplemental Information

Tools and Equipment Used

Personal computer, including spreadsheet and word processing software; Microsoft Office, central financial computer system, telephone, 10-key calculator, typewriter, copy machine, signature machine, fax machine, scanner and motor vehicle.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The noise level in the work environment is moderately noisy.

Selection Guidelines

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.